GENERAL SALES MANAGER: 25 year record of meeting and exceeding all objectives as a General Sales Manager with exceptional organizational, relationship management and leadership strengths. Exploring career opportunities where my skills and experience can be used to achieve business development objectives. Entrepreneurial spirit used to identify and capitalize on business development opportunities.
Consistently maintained top 5 percent in Customer Satisfaction within our Automotive zone.
Received Presidents Award for Dealer Satisfaction (FORD),2003,2004,2005 and 2006.
Received Dealer of Distinction Award 9 years running for (ACURA). Most recent 2012,2013,2014 and 2015.
Top 10 percent vehicles sold in our Automotive zone for Acura Certified Pre- Owned Sales. 2006,2008,2012,2013,2014 and 2015.
Increased Sales productivity
Excellent communication skills
Dedicated team player
Excellent time management
Reliable and dependable
Very strong closer, willing to engage customers early in the sale to obtain maximum gross and client satisfaction.
Accountable for motivating staff and being very active in there daily performance. Supporting other operational units within the store to achieve maximum return on opportunity for the dealership.
Led a 8-10 -person sales team.
Exceeded Sales Management goals by over 30 % on a quarterly basis, which led to promotion to Director of Operations within 12 months.
Managed a successful sales team of members who consistently exceeded sales goals by 30 % each year.
Team Building and Leadership
Created collaborative showroom experience through creative on going training.
Introduced new learning methods to ensure total comprehension for all Sales staff (Joe Verde) in house training.
Established clear objectives for all lessons/projects and communicated with sales staff and management, achieving a total understanding of were the dealership needs to be at the end of the month on a monthly basis and how we are going to achieve those goals and expectations.
Setting a professional management style that sets the example for enthusiasm, productivity and accountability.
GENERAL SALES MANAGER 2006: - 200801/2012 to CurrentACURA OF AVONCanton, CT
Increased New and Used Vehicle Sales by 30 percent, with a gross profit of 100 percent over just the first two months back at Acura Of Avon.
Transformed Internet Department into closing and delivering over sixteen percent of leads consistently month after month.
Developed a strong BDC following with repeat customers along with our service customers' utilizing Dominion Customers in equity.
Created many new direct mail pieces to attract the customer to trade in their current vehicle for a new vehicle.
Perform daily training to enhance selling, prospecting and closing techniques to result in increased profit margins.
Develop and maintain daily and monthly tracking of productivity quotas; Monthly presentation of performance results and feedback to corporate headquarters with results-orientated focus.
Direct increase of visibility and commitment to every customer ensuring exceptional and enjoyable buying experience.
Achieved first in the Zone status competing with 14 Acura Dealerships in the North East.
This accomplishment was never performed prior to 2008.
Continuously following market trends to ensure highest potential performance; Future planning/trending.
DIRECTOR OF SALES/OPERATIONS 2001: 2006-200801/2008 to 01/2012COLONY FORD / STEVENS AUTO GROUPMilford, CT
Recruited back to Colony Ford by President to turn dealership around into a profitable entity.
Successfully took dealership from a significant revenue loss to a positive gain within one year.
Promoted to Director of Sales/Operations for Stevens Chrysler, Dodge, Ford, Lincoln & Certified Pre-Owned Outlet in Milford, CT.
Directly responsible for the day-to-day operations of multiple automobile franchises.
Developed and branded the Certified Pre-Owned Outlet as a separate entity.
Attended yearly national Dealer 20 Group meetings focused on improving dealer operations, networking and implementing best practices.
Successfully improved internet sales through BDC Department including SCO Search Optimization.
Increased profitability by more than 200% since transitioning to the southern region of Connecticut.
Continuous sponsoring and direct involvement of charitable events such as Cars for the Cure; Susan B.Komen Breast Cancer Foundation; Toys for Tots; The Food Drive and others.
GENERAL SALES MANAGER01/2006 to 01/2008ACURA OF AVONCanton, CT
Increased sales productivity by (65%) sixty-five percent over the previous four years of Business.
Obtained Precision Team Award for the first time since 2002.
Hosted the first Annual Taste of Farmington Valley at the dealership, which was very Successful marketing initiative for sales and customer loyalty.
GENERAL SALES MANAGER01/2001 to 01/2006COLONY FORD / STEVENS AUTO GROUPMeriden, CT
Coordinated sales related activities with finance, service, parts and body shop.
Strong presence on the sales floor 90% of the week resulting in increased sales and team training opportunities.
Actively recruited and retained dependable, customer-focused Sales Representatives.
Coached Sales Representatives to develop their product knowledge, customer service skills and automotive industry business literacy.
Utilized surveys to continuously educate Sales Representatives and develop their customer service skills.
Established performance goals for the Sales Department and held them accountable.
Directed advertising activities for internet, newspaper, and radio and television media.
Associate of Arts: Criminal JusticeUConn Waterbury, CT
I am adverse in many of the following applications: Vin Solutions, First Look, ADP, Manheim on line auto auctions (purchaser), Windows, Word, Excel and Power point. My Customer satisfaction has always been number 1, and I will continue to excel in this area.