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general sales manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Talented & Committed General Sales Manager with a deep understanding of the totality of the auto industry market trends, social media, team building, building cultures, employees & customer needs and effective sales strategies. Ready to apply 19 years of progressive experience to challenging new role in your organization. Proactive General Sales Manager proficient in sales, finance & insurance, service and business operations. Enthusiastic about driving business growth in your organization by leveraging 26years and 7 months of experience in the auto industry. Talented General Sales Manager with a deep understanding of market trends, customer needs and effective sales strategies. High-achieving General Sales Manager adept at recruiting, building and leading successful sales teams and well verse finance department. Versed in breaking points in the auto industry over the last 5 years. Having the ability on major influence in recruiting, retention, low turn over ratio with staff year over year and the ability to have major buy in to customer satisfaction and sales efficient throughout 3 major auto makers Toyota, Ford, GM and now Honda industry. Offering 26 years and 7 months experience in the field. Results-driven General Sales Manager proficient in used car operations (Acquisitions & Wholesaling & highly efficient in VAUTO), F&I Training products, CARNOW, ELEADS/VINSOLUTIONS CRM, CARDONE TRAINING and MARKET ESSENTIALS products. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach and the ability to change a culture with having everyone part of the picture of success and growth. Trained and is currently become more efficient in the 3 M's (model, mimic, master) all design for constant and balanced growth. Currently as the General Sales Manager I have recruited 2 Finance Managers, Used Car Manager, 13 Sales proffessionals, and built an entire staff in Bdc department.

Core Qualifications
  • Goal setting
  • Sales expertise
  • Team development
  • Performance improvements
  • Team training
  • Self-motivated
  • Mentoring and coaching
  • Forecasting abilities
  • Social media branding/funnels for growth
  • Successful Used Car Operation

All of these things are very essential into the growth & scale in an organization from every department.

Experience
General Sales Manager, 09/2019 to Current
Trane Technologies PlcBogota, NJ,
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Coached 21 -23 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 13%.
  • Managed newly-formed Holding Department which oversaw account sales, marketing, insurance and credit sales, and customer satisfaction.
  • Upheld company policies and implemented standards fairly.
  • Maintained extensive knowledge of company products and services.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Hired, supervised and coached 17 sales associates and 3 finance managers, a internet/bdc manager and a used car manager on sales strategies to optimize performance.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
General Sales Manager, 02/2016 to 09/2019
Trane Technologies PlcBowling Green, KY,
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
  • Developed and strengthened high-performance sales team turning over $1.7 million  per quarter.
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
     
  • Built strong client relationships and provided high value-adding services, resulting in a 17% company market share increase, through branding and facebook  branding.
  • Maintained and organized a customer database of over 600 clients with ELEADS and Vinsolutions CRM tools.
  • Trained and coached a team of 27 sales professionals and 4 F&I personal focused on selling 250 to 350 units and maintaining 90% with SETF and above region in CSI monthly.
  • Calculated sales commission for sales team of 20+ reps.
General Sales Manager, 02/2010 to 12/2015
Trane Technologies PlcChampaign, IL,
  • Maintained extensive knowledge of company products and services and had built a great repore with Ford Motors and Ford Motor Credit
  • Achieved 115% of monthly quota and grew sales to $1.45 million in gross profit  within three months, every year earning title as a lead front end variable GSM in the group of 13 dealerships at that time.
  • Developed and assigned monthly sales quotas and F&I forecast per month and helped them achieved their personal goals aswell as the companies goal.
  • Identified and analyzed key competitors and related products.
Education
High School Diploma: , Expected in to Warner Robins High School - Warner Robins, GA
GPA:
: GENERAL MANAGEMENT EXECUTIVE PROGRAM, Expected in 01/2022 to NCM GENERAL MANAGEMENT ACADEMY - MOUNT PLEASANT, SC,
GPA:
  • Relevant Coursework: GENERAL MANAGEMENT EXECUTIVE ACADEMY
  • DATES 1/20/21 TO 1/23/22
  • Trained on the importance of (net to gross), accountability management, asset management, and time management.
  • Understanding and breaking down the financial statements.
  • Understanding the importance of a well staffed service and used car operation and how if not "aligned" properly it can destroy the profitability of a dealership.
  • Having the ability to scale and grow and multiply in a now fluid market in the auto industry
Additional Information

REFERENCES:


JON WATERS -CEO - REDLINE POWERSPORTS GROUP PHONE 865-360-5630

GM - TOYOTA OF MCDONOUGH 3YRS.


JARED GAINE- PARTNER/GM WG AUTOMOTIVE GROUP. PHONE 850-776-9734

GM PINNACLE FORD


TOM MILLER - NCM TRAINER INSTRUCTOR PHONE 360-580-4669

REGIONAL DIRECTOR HUDSON AUTOMOTIVE GROUP


MARTIN PINCKNEY - REGIONAL MANAGER-SETF PHONE XXX-302-3485


KIM CASSELL - REGIONAL AREA MANAGER -CAPITAL ONE. PHONE 404-673-0192

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Resume Overview

School Attended

  • Warner Robins High School
  • NCM GENERAL MANAGEMENT ACADEMY

Job Titles Held:

  • General Sales Manager
  • General Sales Manager
  • General Sales Manager

Degrees

  • High School Diploma

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