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General Merchandise/Fulfillment Team Leader with talent for Operations and Visual Merchandising of store. Strong knowledge of fulfillment and food/general merchandising functions. Communicative and team-oriented with proficiency in maintaining a guest centric environment while exceeding goals and metrics. Proven history of fostering efficiency and productivity to meet team, individual and management objectives.
- Fluent in Arabic
- Active listener
- Brand image alignment
- Merchandising plan development
- Display resetting
- Friendly and outgoing
- POS systems knowledge
- Floor set design
- Marketing Techniques
- Sales Techniques
- Issue resolution
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- Quality Improvement
- Team supervision
- Training
- Safety
- Program evaluation
- Improvement plan knowledge
- Experience in leadership
- Data management
- Work ethic
- Ability to analyze reports
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General Merchandise/Fulfillment Team Leader, 12/2016 to Current
Phil – Columbus, OH,
- Communicated and coordinated planogram execution with store management.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Built effective partner store relationships to improve customer satisfaction.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Authorized invoice payments and merchandise returns.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Motivated employees to share ideas and feedback.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Pharmacy Technician/Assistant, 12/2018 to 12/2018
Memorial Family Pharmacy – City, STATE,
- Answered customer questions regarding medication.
- Communicated with insurance companies for billing purposes.
- Compiled customer demographic, allergy and medical history background.
- Received, reviewed, dispensed and labeled over 1000 prescriptions daily.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Prepared medication labels with item name and quantity.
Registered Pharmacy Technician, 12/2017 to 12/2018
Giant Eagle Pharmacy – City, STATE,
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Communicated with insurance companies for billing purposes.
- Efficiently responded to voicemails from healthcare providers and customers.
- Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
- Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
Bachelor of Health Sciences: Public Health, Expected in 2021
University Of South Florida - Tampa, FL,
GPA:
Associate of Science: Pre-Physician Assistant, Expected in 2019
Cuyahoga Community College - Parma, OH,
GPA:
: Medical Professions, Expected in 2017
Polaris Career Center - Parma, OH,
GPA:
High School Diploma: , Expected in 2017
Berea-Midpark High School - Berea, OH,
GPA:
State Tested Nursing Assistant
- Honors or Club Affiliations or Achievements , 4.0 GPA, Honor Roll 2013-2021, Elected Class President Polaris Career Center, Ohio Math League 2016, National Technical Honors Society, 4.0 in Medical Professions, Skills USA, Phi Theta Kappa Honors Society, Dean’s List (2017-2021)
- Led 5 merchandising areas and successfully exceeded sales goals by over 15% year to date.
- Recognized by receiving bonus' for outstanding performance and team contributions.
- Promoted from Team Member to Team Leader, in less than 12-months
- Promoted from Team Leader to Key Carrier, in less than 12-months.
- Overcame a red metric based operation to a green metric.
- Exceeded fulfillment forecasts over 200%.
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