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General Merchandise/Fulfillment Team Leader Resume Example

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GENERAL MERCHANDISE/FULFILLMENT TEAM LEADER
Summary

General Merchandise/Fulfillment Team Leader with talent for Operations and Visual Merchandising of store. Strong knowledge of fulfillment and food/general merchandising functions. Communicative and team-oriented with proficiency in maintaining a guest centric environment while exceeding goals and metrics. Proven history of fostering efficiency and productivity to meet team, individual and management objectives.

Skills
  • Fluent in Arabic
  • Active listener
  • Brand image alignment
  • Merchandising plan development
  • Display resetting
  • Friendly and outgoing
  • POS systems knowledge
  • Floor set design
  • Marketing Techniques
  • Sales Techniques
  • Issue resolution
  • Quality Improvement
  • Team supervision
  • Training
  • Safety
  • Program evaluation
  • Improvement plan knowledge
  • Experience in leadership
  • Data management
  • Work ethic
  • Ability to analyze reports
Experience
Company Name | City, StateGeneral Merchandise/Fulfillment Team Leader01/2017 - Current
  • Communicated and coordinated planogram execution with store management.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Built effective partner store relationships to improve customer satisfaction.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Authorized invoice payments and merchandise returns.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Motivated employees to share ideas and feedback.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Company Name | City, StatePharmacy Technician/Assistant01/2019 - 01/2019
  • Answered customer questions regarding medication.
  • Communicated with insurance companies for billing purposes.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over 1000 prescriptions daily.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Prepared medication labels with item name and quantity.
Company Name | City, StateRegistered Pharmacy Technician01/2018 - 01/2019
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Communicated with insurance companies for billing purposes.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
  • Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
Education and Training
University Of South Florida | CityBachelor of Health Sciences in Public Health2021
Cuyahoga Community College | CityAssociate of Science in Pre-Physician Assistant2019
Polaris Career Center | CityMedical Professions2017
Berea-Midpark High School | CityHigh School Diploma2017
Certifications
State Tested Nursing Assistant
Languages
Fluent in Arabic
Additional Information
  • Honors or Club Affiliations or Achievements , 4.0 GPA, Honor Roll 2013-2021, Elected Class President Polaris Career Center, Ohio Math League 2016, National Technical Honors Society, 4.0 in Medical Professions, Skills USA, Phi Theta Kappa Honors Society, Dean's List (2017-2021)
Accomplishments
  • Led 5 merchandising areas and successfully exceeded sales goals by over 15% year to date.
  • Recognized by receiving bonus' for outstanding performance and team contributions.
  • Promoted from Team Member to Team Leader, in less than 12-months
  • Promoted from Team Leader to Key Carrier, in less than 12-months.
  • Overcame a red metric based operation to a green metric.
  • Exceeded fulfillment forecasts over 200%.
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Resume Overview

School Attended

  • University Of South Florida
  • Cuyahoga Community College
  • Polaris Career Center
  • Berea-Midpark High School

Job Titles Held:

  • General Merchandise/Fulfillment Team Leader
  • Pharmacy Technician/Assistant
  • Registered Pharmacy Technician

Degrees

  • Bachelor of Health Sciences in Public Health
    Associate of Science in Pre-Physician Assistant
    Medical Professions
    High School Diploma

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