General Merchandise/Fulfillment Team Leader with talent for Operations and Visual Merchandising of store. Strong knowledge of fulfillment and food/general merchandising functions. Communicative and team-oriented with proficiency in maintaining a guest centric environment while exceeding goals and metrics. Proven history of fostering efficiency and productivity to meet team, individual and management objectives.
Skills
Fluent in Arabic
Active listener
Brand image alignment
Merchandising plan development
Display resetting
Friendly and outgoing
POS systems knowledge
Floor set design
Marketing Techniques
Sales Techniques
Issue resolution
Quality Improvement
Team supervision
Training
Safety
Program evaluation
Improvement plan knowledge
Experience in leadership
Data management
Work ethic
Ability to analyze reports
Experience
General Merchandise/Fulfillment Team Leader, 12/2016 to Current Phil – Columbus, OH,
Communicated and coordinated planogram execution with store management.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Monitored stock to maintain sufficient quantity of featured product.
Built effective partner store relationships to improve customer satisfaction.
Assisted in gathering and moving materials and equipment for assigned displays.
Authorized invoice payments and merchandise returns.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Trained, mentored and motivated employees to maximize team productivity.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Motivated employees to share ideas and feedback.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Pharmacy Technician/Assistant, 12/2018 to 12/2018 Memorial Family Pharmacy – City, STATE,
Answered customer questions regarding medication.
Communicated with insurance companies for billing purposes.
Compiled customer demographic, allergy and medical history background.
Received, reviewed, dispensed and labeled over 1000 prescriptions daily.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Prepared medication labels with item name and quantity.
Registered Pharmacy Technician, 12/2017 to 12/2018 Giant Eagle Pharmacy – City, STATE,
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
Communicated with insurance companies for billing purposes.
Efficiently responded to voicemails from healthcare providers and customers.
Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
Efficiently processed cash register transactions for new and refilled prescription orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Interpreted and processed medication orders under supervision of pharmacist.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
Education and Training
Bachelor of Health Sciences: Public Health, Expected in 2021 University Of South Florida - Tampa, FL, GPA:
Associate of Science: Pre-Physician Assistant, Expected in 2019 Cuyahoga Community College - Parma, OH, GPA:
: Medical Professions, Expected in 2017 Polaris Career Center - Parma, OH, GPA:
High School Diploma: , Expected in 2017 Berea-Midpark High School - Berea, OH, GPA:
Certifications
State Tested Nursing Assistant
Additional Information
Honors or Club Affiliations or Achievements , 4.0 GPA, Honor Roll 2013-2021, Elected Class President Polaris Career Center, Ohio Math League 2016, National Technical Honors Society, 4.0 in Medical Professions, Skills USA, Phi Theta Kappa Honors Society, Dean’s List (2017-2021)
Accomplishments
Led 5 merchandising areas and successfully exceeded sales goals by over 15% year to date.
Recognized by receiving bonus' for outstanding performance and team contributions.
Promoted from Team Member to Team Leader, in less than 12-months
Promoted from Team Leader to Key Carrier, in less than 12-months.
Overcame a red metric based operation to a green metric.
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