general merchandise expert resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel, and inventory management. Dedicated to complete knowledge of company and services for optimized customer service. Enthusiastic with demonstrated success supervising staff and building teams. Resourceful and well-organized, while staying highly committed with hardworking mentality. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Multi-tasking and well-known for creating positive workplace culture and high-performing teams. Proactive and innovative, while staying goal-oriented. Driven and seeking real-world experience. Offers strong interpersonal and task prioritization skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position. Skilled in working under pressure and adapting to new situations and challenges. Reliable employee offering excellent communication and good judgment.

  • Team leadership and team building
  • Training and development
  • Work planning and prioritization
  • Performance tracking and evaluation
  • Technical proficiency and efficiency
  • Teamwork and collaboration
  • Documentation and reporting
  • Employee coaching and resiliency
  • Goal setting and time management
  • Revenue forecasting
  • Calm under pressure
  • Customer service
Work History
12/2021 to Current
Stock Associate Macy's Calumet City, IL,
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Inspected floor displays, noted missing items, and replenished merchandise.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Managed inventory storage in clean and organized fashion.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Answered customer questions and provided detailed product information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Maintained effective team member communication.
08/2021 to 12/2021
General Merchandise Expert Target Washington, DC,
  • Improved operations through consistent hard work and dedication.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and effectively.
  • Accurately priced labels, stocked shelves, back stocked over stock, and lifted over 35lbs.
  • Collaborated with inbound team to unload truck and move inventory.
  • Used android device and other software tools to create documents and other communications.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing them.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Handled calls daily to address customer inquiries and concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Worked closely with leaders to maintain optimum levels of communication to effectively and efficiently complete projects.
04/2018 to 06/2021
Assistant Manager Servicemaster Clean Gluckstadt, MS,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Achieved recognition for contribution to store success.`
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Directed merchandising, promotion and brand loyalty.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Conducted daily and weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Maintained safe and productive work and collaboration space for employees.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Identified business issues, creating customized solutions for individual problems.
  • Handled funds each day in fast-paced environment.
08/2019 to 11/2019
Food and Beverage Cashier Gulf Islands Water Park Gulfport, MS,
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Engaged and informed customers to help create superior experience.
  • Answered calls and assisted staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Handled raw produce, and fresh ingredients, while prepping items for guests.
  • Tended to consumer needs and orders, while supporting team.
  • Provided customers with information on specials and discount deals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
02/2017 to 05/2017
Crew Member Inspiration Field La Junta, CO,
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers, meeting quality expectations, and supporting great meal experiences for guests.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders and achieve goals
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Adhered to company safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
Expected in 06/2018
High School Diploma:
El Toro High School - Lake Forest, CA

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Resume Overview

School Attended

  • El Toro High School

Job Titles Held:

  • Stock Associate
  • General Merchandise Expert
  • Assistant Manager
  • Food and Beverage Cashier
  • Crew Member


  • High School Diploma

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