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General Merchandise Expert Resume Example

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GENERAL MERCHANDISE EXPERT
Summary

Hardworking professional effective in team-based environments and cross-trained in multiple positions. Steps in and handles diverse tasks while maintaining high quality and performance goals. Fair evaluator of team and individual performance. Versatile team player eager to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about performance skills and to advance professionally. Holds quality and teamwork in high esteem.

Skills
  • Customer Service
  • Organization
  • Sales
  • Product Knowledge
  • Merchandising
  • Basic Math
  • Dependability
  • Attention to Detail
  • Time Management
  • Team Player
  • Interpersonal Skills
  • Problem Solving
  • Visual merchandising
  • Operations
  • Multi-tasking
  • Cashier
  • Interpersonal Skills
  • Customer Service
  • Fast
  • Math
  • Merchandising
  • Multi-tasking
  • Problem Solving
  • Sales
  • Team Player
  • Time Management
  • Continuous development
  • Money handling
  • Cleaning skills
  • Equipment operation
  • Call center experience
  • Experience in leadership
Education and Training
Bachelor of ScienceOld Dominion UniversityCity,State,Interdisciplinary Studies, Primary/Elementary Education, 2020

GPA: 3.50, Fall Semester 2018; Spring Semester 2019; Fall Semester 2019; Spring Semester 2020; Fall Semester 2020

Associate of Science DegreeThomas Nelson Community CollegeCity,State,Social Science, Education, 2018
Grafton High SchoolCity,State,2016
Experience
Company NameGeneral Merchandise Expert | City, State08/2017 to Current
  • Works hard to learn all required tasks quickly and maximize performance.
  • Looks for ways to go above and beyond job requirements.
  • Upholds high standards of productivity and quality in all areas of operations.
  • Builds and maintains effective working relationships with peers.
  • Contributes to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Keeps sales floor attractive and guest-ready by regularly recovering one own area with fronted, organized and well-stocked merchandise.
  • Prepares for new merchandise and promotions by building temporary displays and resetting existing sales plans.
  • Assists guests by locating items and loading heavy purchases into vehicles.
  • Restocks and merchandises products to encourage strong sales.
  • Updates signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Restockes shelves with current merchandise in attractive displays to promote sales.
  • Faces all products on shelves and displays to meet company policies.
  • Maintains neat, safe and orderly workspace to prevent accidents and injuries.
  • Greets customers and retrieves requested products to drive satisfaction.
Company NameMerchandise Team Member | City, State04/2017 to 08/2017
  • Assisted in the various gift shops within the park.
  • Helped guests find the appropriate attire in the shops.
  • Made sure to stock items every morning, afternoon, and evening shift.
  • Made sure each shop was cleaned and prepped for the next day.
  • Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
  • Restocked and merchandised products to encourage strong sales.
  • Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assessed floor displays to determine which merchandise required restocking.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Replenished inventory with focus on addressing customer needs.
  • Assisted customers based on currently available product, promotional and policy information.
Company NameFloor Supervisor | City, State08/2016 to 04/2017
  • Ran the front-end of the store.
  • Made sure each register was running appropriately.
  • Made sure lanes were ready and available for guests to have a swift, fast, and easy check-out.
  • Assisted every cashier any and all questions, comments, concerns.
  • Gave breaks to the cashiers, cart attendants, and guest service.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Company NameCashier | City, State04/2015 to 08/2016
  • As a cashier, greeted guests in a professional manner.
  • Checked the guest's groceries out at a swift and timely rate.
  • Helped set up the store before it was opened in 2015.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
Activities and Honors

Grafton High School, 2012-2016

Academic Honors 2014 – 2015

Highest Honors 2015 – 2016

DECA 2015 – 2016

Marching Band Member 2012 – 2015

Concert Band 2012 – 2014

Wind Ensemble 2014 – 2016

Jazz Band Ensemble 2015 – 2016

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Resume Overview

School Attended

  • Old Dominion University
  • Thomas Nelson Community College
  • Grafton High School

Job Titles Held:

  • General Merchandise Expert
  • Merchandise Team Member
  • Floor Supervisor
  • Cashier

Degrees

  • Bachelor of Science
    Associate of Science Degree

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