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general merchandice team lead resume example with 5 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized Team Leader with exceptional ability to build positive enviroment, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Skills
  • Cash Handling
  • Sales expertise
  • Daily workflow improvement
  • Supervision
  • Problem solving
  • Flexibility
  • Team work
  • Reliable
  • Accountable
  • Responsible
Work History
09/2019 to Current General Merchandice Team Lead Sandvik | Smyrna, GA,
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Making daily on the spot decisions for the need of the business
  • Building relationships with all my peers and my team to better the process and daily routines to make the process more efficient.
  • Understating sales goals , plan and execute daily/weekly workload to deliver department and store sales and guest engagements including merchandising ,pricing,transitions,revisions,sales planners,promotions and price change.
  • Following up with all my team members on their training and assuring all routines and tasks are completed on time daily.
  • Routinely following up on truck unload process to ensure it is getting completed at a timely manner to ensure product is on the salesfloor to meet our guests shopping experience as well as helping teams fulfill all guests orders accurately and efficiently.
  • Keep up to date with market trends and fashion to drive sales
  • Identifying concerns to better the process and making changes if needed as well as re training all team members .
  • Have the ability to and use my Visual Merchandising skills to re-merchandise and rotate product within seasons to capture all sales possible.
  • Be an expert of operations , accuracy, process and efficiency .
  • Oversee execution and process in inbound, replenishment ,inventory accuracy ,presentation,pricing and promotional signing process for all my departments.
  • Experience with leading my team , developing , coaching and following up with all my business owner {dept. owners} giving then my support to make their department succeed, all while identifying wins and opportunities for their department.
  • Establish clear goals and expectations and hold team members accountable to those expectations.
  • MOST AND FOR MOST PROVIDING A FAST , FUN AND FRIENDLY CULTURE TO PROVIDE A GREAT WORKING ENVIROMENT FOR ALL TEAM MEMBERS .
06/2019 to 09/2019 Customer Service Representative Foot Locker Inc. | Cicero, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Worked in the MIP/MOP department
  • Intro to billing
  • Communicating through Skype which was provided to us if assistance was needed.
  • Regularly exceeded and maintaining daily scores on all my phone calls.
  • Maintaining a positive attitude with frustrated or aggravated customers and listened to their situation . Took the amount time needed to help fix whatever the situation was , and provided different offers that could possibly help their situation.
07/2016 to 06/2019 Sales Associate Target | City, STATE,
  • Helped customers locate products and checked store system for merchandise at other stores.
  • Engaged with customers to effectively build a long lasting relationship and building guest loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answering phone calls and transferring to the appropriate department all while multi-tasking
Education
Expected in to to | Reading Area Community College, Reading, PA GPA:
Expected in 06/2018 to to High School Diploma | Reading Senior High School, Reading, PA GPA:
Expected in 06/2018 to to | RMCTC Early Child Education , Reading , GPA:
Languages
Spanish:
Negotiated:

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Resume Overview

School Attended

  • Reading Area Community College
  • Reading Senior High School
  • RMCTC Early Child Education

Job Titles Held:

  • General Merchandice Team Lead
  • Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma

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