General Manager Sales And Lead Technician Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Business-conscious, customer-focused HVAC professional with solid understanding of installation and repair of electric, gas, and oil residential heating and air conditioning systems, training and customer service. Offering 12+ years of field experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.

  • Supervision and training
  • Customer experiences
  • Project management
  • Sales expertise
  • Inspecting systems
  • Diagnosing faults
  • Testing procedures
  • Business operations
General Manager, Sales, and Lead Technician, 10/2007 to 05/2020
Northern Tool Odessa, TX,
  • Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes.
  • Coordinated effective preventive maintenance schedules, including checking and cleaning parts such as seals and gaskets.
  • Replaced worn and defective components to maintain optimal performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Promoted professional skill development in HVAC and [Type] employees through effective training, management and motivation.
  • Serviced units to residential and commercial heating and air conditioning customers.
  • Interpreted construction drawings and cut sheets in field.
  • Wired both line and low voltage to heating and cooling equipment.
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
  • Presented job proposals for service repair or new units for new and existing customers.
  • Conducted brazing, threading pipe and [Type] tasks to complete service calls.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Balanced systems and calibrated controls to optimize performance.
  • Inspected electrical circuits and components, employing test equipment to verify continuity and trace faults.
  • Determined causes of malfunctioning equipment parts by conducting in-depth assessments.
  • Installed air conditioning equipment, including compressors, pumps, meters and piping.
  • Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts.
  • Delivered cost estimates on repair work to enable home and business owners to make informed decisions.
  • Inspected job site before project start to identify obstacles and resolve issues.
  • Scheduled preventative maintenance visits to keep customer heating and air conditioning systems operating at top performance.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Kept up with latest trends and recommended enhancements to enhance company product offerings.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Developed and implemented new sales strategies to update product lines.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Hired, trained and mentored 7 staff members to maximize productivity.
  • Promoted professional development, social and networking events and outreach.
  • Created business process flows to identify opportunities for improvement.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
  • Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
Assistant Store Manager, 04/2007 to 09/2007
Clubcorp Club Operations, Inc. Gatlinburg, TN,
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Coached and developed store associates through formal and informal interactions.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Processed credit and debit card payments and returned proper change for cash purchases.
Assistant Service Manager, 08/2005 to 04/2006
Pep Boys-Manny Moe & Jack City, STATE,
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Defined department objectives and monitored performance.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Drove customer escalations to resolution by engaging directly with customers.
  • Revised department schedules to maximize coverage during peak hours.
  • Consulted with customers regarding automotive repair needs, addressing correct actions to take.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
High School Diploma: , Expected in 06/2001
Oneida High School - Oneida, NY,

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Resume Overview

School Attended
  • Oneida High School
Job Titles Held:
  • General Manager, Sales, and Lead Technician
  • Assistant Store Manager
  • Assistant Service Manager
  • High School Diploma