Livecareer-Resume

General Manager Sales And Lead Technician Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Business-conscious, customer-focused HVAC professional with solid understanding of installation and repair of electric, gas, and oil residential heating and air conditioning systems, training and customer service. Offering 12+ years of field experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.

Skills
  • Supervision and training
  • Customer experiences
  • Project management
  • Sales expertise
  • Inspecting systems
  • Diagnosing faults
  • Testing procedures
  • Business operations
Experience
General Manager, Sales, and Lead Technician, 10/2007 to 05/2020
Northern Tool Odessa, TX,
  • Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes.
  • Coordinated effective preventive maintenance schedules, including checking and cleaning parts such as seals and gaskets.
  • Replaced worn and defective components to maintain optimal performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Promoted professional skill development in HVAC and [Type] employees through effective training, management and motivation.
  • Serviced units to residential and commercial heating and air conditioning customers.
  • Interpreted construction drawings and cut sheets in field.
  • Wired both line and low voltage to heating and cooling equipment.
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
  • Presented job proposals for service repair or new units for new and existing customers.
  • Conducted brazing, threading pipe and [Type] tasks to complete service calls.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Balanced systems and calibrated controls to optimize performance.
  • Inspected electrical circuits and components, employing test equipment to verify continuity and trace faults.
  • Determined causes of malfunctioning equipment parts by conducting in-depth assessments.
  • Installed air conditioning equipment, including compressors, pumps, meters and piping.
  • Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts.
  • Delivered cost estimates on repair work to enable home and business owners to make informed decisions.
  • Inspected job site before project start to identify obstacles and resolve issues.
  • Scheduled preventative maintenance visits to keep customer heating and air conditioning systems operating at top performance.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Kept up with latest trends and recommended enhancements to enhance company product offerings.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Developed and implemented new sales strategies to update product lines.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Hired, trained and mentored 7 staff members to maximize productivity.
  • Promoted professional development, social and networking events and outreach.
  • Created business process flows to identify opportunities for improvement.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
  • Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
Assistant Store Manager, 04/2007 to 09/2007
Clubcorp Club Operations, Inc. Gatlinburg, TN,
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Coached and developed store associates through formal and informal interactions.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Processed credit and debit card payments and returned proper change for cash purchases.
Assistant Service Manager, 08/2005 to 04/2006
Pep Boys-Manny Moe & Jack City, STATE,
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Defined department objectives and monitored performance.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Drove customer escalations to resolution by engaging directly with customers.
  • Revised department schedules to maximize coverage during peak hours.
  • Consulted with customers regarding automotive repair needs, addressing correct actions to take.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
High School Diploma: , Expected in 06/2001
to
Oneida High School - Oneida, NY,
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Oneida High School
Job Titles Held:
  • General Manager, Sales, and Lead Technician
  • Assistant Store Manager
  • Assistant Service Manager
Degrees
  • High School Diploma