General Manager Marketing Director Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Experienced food service professional with solid background in fast-paced environments and willingness to take on any task to support team needs. Knowledgeable about safe food handling requirements and order taking. Successful at maximizing satisfaction with speedy assistance.
  • Accomplished Marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance.
  • Full service restaurant background
  • T.I.P.S. certified
  • Crowd Manager Certified
  • ServeSafe Certified
  • Restaurant operations management
  • Food safety understanding
  • High-volume dining
  • Dining crew workflow optimization
  • Organization and prioritization
  • Bilingual in English and Thai
  • Strong leader
  • Adaptable
  • Staff development talent
  • Industry trend understanding
  • SEO strategy development
  • Decision-making
General Manager & Marketing Director, 08/2020 to Current
Landry'sSan Diego, CA,
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Updated web pages and social media profiles with engaging and current content.
  • Researched market competitors to identify potential new products and service opportunities.
  • Analyzed competitive environment and consumer trends to stay on top of changing market environments.
  • Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
  • Planned and executed strategic marketing campaigns, encompassing powerful visuals for on-site promotions and rich digital content for online advertising assets.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Planned and produced highly effective experiential marketing events.
Server & Bartender, 01/2020 to 04/2020
Landry'sArlington, VA,
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates..
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Assistant Manager & Marketing Associate, 04/2019 to 12/2019
Iron Hill BreweryNewtown, PA,
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Collaborated with social media influencers such as bloggers, companies and press to drive brand optimization.
  • Enhanced organic search engine ranking and managed paid search marketing to maximize SEO.
  • Served as main point of contact for customers, answering questions and responding to messages.
Assistant Manager & Supervisor, 12/2017 to 12/2019
Iron Hill BreweryWest Chester, PA,
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Managed and collaborated with servers and staff members and effectively fostered team-oriented environment
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Checked menus to verify current selection availability and cleanliness
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Responded quickly to customer concerns and inquiries and provided appropriate answers.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Server & Bartender, 05/2015 to 08/2017
Penn National GamingDetroit, MI,
  • Create such an enjoyable dining experience for customers that their expectations are far exceeded
  • Answer questions about menu selections and made recommendations when requested
  • Train new servers on guest service expectations, safety procedures, and proper food handling
  • Maintain the highest level of professionalism, ethic, and attitude toward all customers, managers, and colleagues
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Reduced inventory losses by creating new drink menu items to move older products.
Server, 01/2015 to 05/2015
Basho Japanese BrasserieCity, STATE,
  • Assisted guests with making menu choices in an informative and helpful fashion
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Regularly checked on guest to ensure satisfaction with each food course and beverages
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
  • Operated POS terminals to input orders, split bills and calculate totals
Server, 07/2013 to 03/2015
Brown Sugar CafeCity, STATE,
  • Delivered exceptional, friendly, and fast service
  • Effectively communicated with kitchen staff regarding customer allergies dietary needs, and other special requests
  • Skillfully anticipated and addressed guests’ service needs
  • Coached newly hired employees to train on the restaurant's process flow and safety procedures
  • Provided outstanding customer service to every guest according to Company's guidelines
Food Runner, 07/2013 to 03/2015
The SimilansCity, STATE,
  • Completed final preparations of dishes and quickly delivered items to customers
  • Delivered entrees to tables and made sure each guest received the correct menu items
  • Assisted servers with table settings and beverage refills during busy periods
  • Cleaned tables and observed proper sanitizing techniques to prevent food borne illnesses
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant
  • Collected empty plates and glasses to minimize bussing requirements between customers
  • Immediately bussed tables when guests left to prepare for the next party
  • Reset tables between guests, including refilling condiments and wiping down all surfaces
Hostess/Cashier, 05/2012 to 07/2013
Spicies Thai CuisineCity, STATE,
  • Gave guests menus and offered specials information to help promote target items
  • Monitored dining area to check availability and table readiness
  • Greeted incoming customers, took details about party sizes and led to tables based on current server availability
  • Trained new team members in cash register operation, stock procedures and customer service
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
  • Answered phone calls to assist customers with questions and orders
Education and Training
Bachelor of Science: Computer Science And Programming, Expected in
University Of Massachusetts - Boston - Boston, MA

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Resume Overview

School Attended
  • University Of Massachusetts - Boston
Job Titles Held:
  • General Manager & Marketing Director
  • Server & Bartender
  • Assistant Manager & Marketing Associate
  • Assistant Manager & Supervisor
  • Server & Bartender
  • Server
  • Server
  • Food Runner
  • Hostess/Cashier
  • Bachelor of Science