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general manager and sales resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am skilled individual that is adaptable and hard working in any environment. I've always been charismatic, communicative, understanding, and caring to the people I work with, for, and over. This has allowed me to be successful in managing teams, individuals, and projects in my careers allowing for successful growth in those areas. I am not perfect in any way, but what I lack in experience, I make up for in hard work and always eager to learn.

Skills
  • Leadership and team building
  • Automotive systems
  • Training and coaching
  • Profitability improvement
  • Customer service and retention
  • Goal attainment
  • Sales planning and implementation
  • Advertising and marketing
  • Budgeting and finance
  • Profit and revenue-generating strategies
  • Sales process
  • Consultative sales
  • Market intelligence
  • Brand-building strategies
  • Consultative and relationship selling
Experience
08/2018 to Current
General Manager and Sales The Cliffs Resort Pismo Beach, CA,
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
  • Identified weaknesses and implemented sales and business practices training to improve performance.
  • Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
  • Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
  • Offered clients educational information, including materials on preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Led, instructed and motivated individuals during training activities, including cardiovascular exercise, strength training and stretching.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Performed competitive market analysis to identify opportunities for business growth.
  • Improved membership enrollment by utilizing sales and marketing methods.
  • Designed personal training programs that addressed specific injuries and health problems.
06/2017 to 12/2019
Bartender Fellowship Senior Living Basking Ridge, NJ,
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Implemented special events to boost customer numbers and profits.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
  • Created unique cocktails for special events.
05/2015 to 06/2017
Waiter Cheddar's Casual Cafe City, STATE,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Resolved customer concerns with friendly and knowledgeable service.
Education and Training
Expected in 12/2015
Bachelor of Science: Exercise Science
Middle Tennessee State University - Murfreesboro, TN
GPA:
  • Dean's List Honoree all four years of attendance
  • Hope Scholarship Recipient
  • Cum laude graduate
  • Ranked in Top 10% of class
  • Minor in psychology
  • 3.7 GPA
Expected in 05/2015
High School Diploma:
Lavergne High School - La Vergne, TN
GPA:
Certifications
  • ISSA Personal Trainer - 2018-Current
  • ISSA Certified Nutrition Coach - 2020-Current
  • CPR/AED Certified- 2020-Current

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Resume Overview

School Attended

  • Middle Tennessee State University
  • Lavergne High School

Job Titles Held:

  • General Manager and Sales
  • Bartender
  • Waiter

Degrees

  • Bachelor of Science
  • High School Diploma

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