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General Manager Resume Example

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GENERAL MANAGER
Summary

I am a multi-unit managing director with leadership skills honed through 25 years in the hospitality industry. As General Manager for the Forbes rated Five-star restaurant, Studio, my team achieved a Forbes true score of 98.5%. I lead by example, with an emphasis training development. I have had the pleasure of recruiting and training dynamic teams across the united states with goals to improve day-to-day operations, bottom-line profits and provide guests with an unparalleled dining experience.

Skills
  • High-energy attitude
  • Inventory control procedures
  • Organized
  • Resolution-oriented
  • Strong communication skills
  • Staff training and development
  • Employee scheduling
  • Dependable and reliable
  • Effective team player
  • Point of Sale (POS) system operations
  • Team building
Experience
10/2019 - 09/2020Montage Hotels & ResortsLaguna Niguel, CA
General Manager
  • Responsible for day to day restaurant operations including all P&L, Front and Back of house personal, facilities maintenance, hiring and onboarding, training and development.
  • Enhanced operational performance by developing effective training strategies, systems and procedures. Coordinated training of staff throughout the Montage Laguna Beach food and beverage division.
  • Managed and improved Forbes Service resulting in 98.5 true score audit.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Encouraged, trained and disciplined employees to maximize performance by creating "Montage Mentorship Programs"
  • Organized and oversaw training and development for all food and beverage outlets to maintain Forbes 5 star service status.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Coached and developed 4 internal candidates for promotion to general management.
02/2007 - 10/2019Hillstone Restaurant Group Inc.Corona Del Mar, CA
General Manager, Beverage Director
  • Streamlined Hillstone operations in 13 locations throughout the United States
  • Monitoring annual and preparing monthly P&L forecast, managing all restaurant operations and working with department heads to assure all scheduled projections are achieved
  • Driving sales to reflect growth and achieving profit by managing controllable income
  • Maintain and monitor facilities maintenance. Set up all monthly, bi monthly, Semi annual and annual maintenance
  • Hiring, On-boarding and overseeing training of all employees. Creating training manuals to reflect each Hillstone concept and ensuring quality training is provided to each staff member. Providing continued education to department heads to for follow up and growth of every new hire
  • Responsible for providing guests with a Hillstone quality experience. Following up with any and all guest letters and negative experiences. Using interpersonal skills to turn negative situations into a positive outcome
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
  • Decreased costs by negotiating with vendors and suppliers for better prices
03/2003 - 02/2007Flemming McMahonLos Angeles, CA
Regional Sales Manager
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Mentored and managed a 4 member sales team that brought in annual revenues of $3M+ for Multiline design showroom in our respective territories
  • Developed and managed regional sales program and market operations
  • Traveled to customer sites with Designers from Flemming McMahons portfoio to meet and help close deals through effective persuasion
  • Worked closely with each sales team member to provide relevant and effective feedback on specific sales calls and selling methods
  • Established plans for pursuing new customer groups and product opportunities
  • Forecasted and documented annual and quarterly profits
  • Increased annual sales from $10k to $275k from 2002 to 2003
  • Oversaw inventory purchases and sales contracts to keep records current and compliant
  • Consistently increase sales by developing key customer relationships
11/1999 - 02/2003Hillstone Restaurant Group Inc.Beverly Hills, CA
Manager, Bar Manager, Bar Trainer, Key Employee
  • Provided input on how to improve training and employee productivity
  • Greeted and assisted all customers daily in high-traffic retailer
  • Oversaw personnel recruitment, performance and scheduling
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
  • Coached new team members on job tasks and performance strategies
  • Decreased costs by negotiating with vendors and suppliers for better prices
  • Trained current employees on additional job positions to maintain coverage of roles at all times
  • Facilitated on-site staff training and developed for both food and beverage
Education and Training
07/2000Santa Monica, CA
Associate of Arts in Animation And Special EffectsArt Institute of Los Angeles
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Resume Overview

Companies Worked For:

  • Montage Hotels & Resorts
  • Hillstone Restaurant Group Inc.
  • Flemming McMahon

School Attended

  • Art Institute of Los Angeles

Job Titles Held:

  • General Manager
  • General Manager, Beverage Director
  • Regional Sales Manager
  • Manager, Bar Manager, Bar Trainer, Key Employee

Degrees

  • Associate of Arts in Animation And Special Effects

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