I have many years of experience in customer service and management positions.
General Clerk, 03/2016 to 06/2016 The Oryza Group – St. Albans, VT
Temporary position for annual CAP program- Duties included processing mail and identifying and organizing.
immigrant petitions for specific programs, keying relevant information of rejected petitions into the governments software program, as well as processing various forms to be keyed into the system.
This was a fast paced, high volume, time sensitive position that required the ability to sort through and identify relevant information accurately with a strong eye to detail.
Waitress/Server, 10/2015 to 03/2016 Green Mountain Cafe – St. Albans, VT
Part time as needed.
Provided friendly and courteous service to Café patrons.
Operated a POS system to send.
orders to the kitchen.
Promptly delivered food and drink orders to tables and followed through with attentive.
service during their dining experience.
Performed closing duties such as cash out, mopping and cleaning the.
dining room, and setting up for morning shift.
Frontend Manager, 10/2010 to 08/2015 Athen's Diner, Apollo Diner & Athena's Diner – VT
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
I displayed enthusiasm and knowledge about the menu items and skillfully promoted those items as well as the daily specials.
Provided friendly and attentive service to all customers.
As the Front End Manager, I routinely supported all servers as needed as well as provided support to the hostess by assisting to complete financial transactions or by seating guests.
I was responsible for weekly schedules for wait-staff and hostess to ensure there was full coverage for the diner.
I prepared weekly inventory of stock needed to be ordered for the front end and worked in concert with the kitchen manager to ensure the diner ran smoothly.
I conducted weekly staff meetings to address any concerns and provide support to staff to overcome any barriers that prohibited them from providing prompt, friendly, quality service to all guests.
Route Supervisor, 06/2005 to 04/2006 Rural Community Transportation – Morrisville, VT
Trained and supervised a staff of 6 van drivers to provide transportation to and from medically necessary appointments for mobility impaired passengers.
I was responsible for entering the daily ride requests and assigning them to the appropriate daily route schedules using our software program.
Using the same software program, I was responsible for processing invoices for transportation reimbursement from various sources.
I also maintained the daily maintenance logs, scheduled vehicles for routine maintenance and repairs.
I was responsible for interacting with various agencies to insure their client's transportation needs were met.
Executive Director, 06/1998 to 05/2006 Northwest VT Public Transit Network, Inc
My twelve years of experience as Transportation Coordinator for the Medicaid and Elderly & Disabled programs at Franklin Grand Isle Community Action, provided me the skills and experience needed to assume the position as the Executive Director of the newly formed Northwest Vermont Public Transit Network.
I established a new office, purchased equipment, worked with various vendors for services.
I hired, trained, and supervised an administrative staff of four, six van drivers, and a fleet of twenty plus volunteer drivers.
Developed job descriptions, personnel policy, Drug & Alcohol policy, procurement policy, van and volunteer driver's operations manual, confidentiality policy for Medicaid program and Elderly & Disability program, as well as office procedures and policy.
I managed various programs in accordance with state and federal regulations.
I negotiated and managed contracts.
Developed annual operating budget and operated the agency to adhere to budget requirements.
I worked closely with various local agencies as well as local towns and city officials to identify the communities needs and design public transit routes to meet those needs.
I participated in trainings as required or needed.
High School Diploma: 1968 Essex Junction High School - Essex Junction, VT