Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Detail-oriented Business Analyst with experience in conducting analysis and identifying effective solutions to business problems. Polished in formulating business improvement strategies and overseeing technology and system implementation that create lasting value. Proactive and personable professional with in-depth knowledge of computing systems and project management techniques.

  • Python and JavaScript programmer (Beginner).
  • Sufficient knowledge of Salesforce Non-Profit Success Pack.
  • Great working knowledge of Microsoft products.
  • Working knowledge of accounting and financial software such as Sage ACCPAC, TOPAS, FLEXCUBE, OMNIFLOW.
  • Familiar with Salesforce Customer Relationship Platform.
  • Accustomed with Amazon Web Service cloud Essentials
  • Budget Management
  • Contract and Vendor Management
  • Problem Solving
  • Multitasking and Prioritization
  • Service-Oriented
  • Outstanding Communication skills.
  • Financial Reporting
  • Excellent team player.
  • People Management
  • Attention to Detail
07/2020 to Current General Assistant, Director, Business Affairs and Budget Analyst Gerard Academy | Manteno, IL,
  • Architected and developed a Database system
  • Track spending of corporate partnership programs
  • Monitored budget execution work, including obligations incurred and actual expenditures of funds.
  • Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
  • Performed budget formulation work involving review and preparation of budget estimates and financial plans.
08/2020 to Current Teaching Assistant Accounting And Consulting Group, Llp | Greenville, NC,
  • Observe and evaluate student performance in meeting course objectives and student learning outcomes through assignments, projects, discussions, examinations and provide feedback to student inquiries
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
  • Maintain current, accurate records of course enrollment, attendance as well as prepare and submit grades in a timely manner
  • Perform other duties such as research; data collection, preparation and modelling.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
05/2021 to 07/2021 Consulting Intern Iconma, L.L.C. | Hillsboro, OR,
  • Elicited and documented requirements to optimize process and systems implementation
  • Created process flows diagrams for assigned projects
  • Configured out of the box Salesforce Non-Profit Success Pack
  • Conducted an independent research project resulting in marketing collateral
  • Coordinated Intern philanthropic project
  • Championed the planning of patio talk on current issues that can improve work environment.
12/2018 to 04/2020 Research Assistant Northwest Farm Credit Services | Billings, MT,
  • Acted as liaison between SIUE and action teams in the southern Illinois region
  • Conducted qualitative and quantitative analysis for the permanency action teams.
  • Analyzed data on overall DCFS permanency outcomes.
  • Completed research assignments by organizing data and generating spreadsheets.
  • Generated reports and made recommendations based on research outcomes.
06/2017 to 06/2018 Credit Officer Fidelity Bank Limited | City, STATE,
  • Managed half a million-dollar SME Portfolio.
  • Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
  • Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
  • Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
  • Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud.
  • Liaised with clients to answer other bank-related inquiries.
11/2013 to 04/2017 Manager/Accountant Eve-Hays Enterprise Takoradi | City, STATE,
  • Delivered actionable that enhanced strategic direction and day-to-day operations.
  • Developed, updated and implemented procedures to handle cost controlling and long-term management.
  • Reviewed and approved contracts, expenditures and purchase orders.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Completed weekly sales reports and analyzed metrics to identify trends and eliminate inefficiencies.
  • Established and promoted good working relationship with customers and suppliers.
09/2012 to 10/2013 Account Officer Effia Nkwanta Regional Hospital | City, STATE,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
  • Assessed and processed health insurance claims.
  • Input data into health information management system to properly service patients.
  • Upheld tough standards of service, quality and productivity to maximize patients satisfaction.
Education and Training
Expected in 05/2022 Master of Science | Computer Management Information System- Business, Progress Southern Illinois University Edwardsville, Edwardsville, IL GPA:
Expected in 12/2020 Master of Public Administration Graduated | Southern Illinois University Edwardsville, Edwardsville, IL GPA:
Expected in 05/2016 Bachelor of Science | Accounting Ghana Institute of Management And Public Administration, Accra, GPA:
Expected in 06/2012 Higher National Diploma | Accounting Takoradi Technical University Takoradi, Takoradi, GPA:

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School Attended

  • Southern Illinois University Edwardsville
  • Southern Illinois University Edwardsville
  • Ghana Institute of Management And Public Administration
  • Takoradi Technical University Takoradi

Job Titles Held:

  • General Assistant, Director, Business Affairs and Budget Analyst
  • Teaching Assistant
  • Consulting Intern
  • Research Assistant
  • Credit Officer
  • Manager/Accountant
  • Account Officer


  • Master of Science
  • Master of Public Administration Graduated
  • Bachelor of Science
  • Higher National Diploma

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