SEARCH

GEICO Underwriting Technician II Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MG
GEICO UNDERWRITING TECHNICIAN II
Professional Summary

Underwriter with over 8 years of successful experience in research and quality assurance. Recognized consistently for performance excellence and contributions to success in both the insurance and research/healthcare industry. Strengths in customer care and laboratory practices backed by training in biology.

Work History
GEICO - GEICO Underwriting Technician IIFredericksburg, Virginia06/2014 - Current
  • Processed urgent company requests and inquiries from sales, service, claims, and management.
  • Reviewed policies from the process reports daily and weekly.
  • Successfully trained new hires on different company work types.
  • Efficiently issued endorsements such as lienholder additions, VIN verification, certificates, etc.
  • Exceptional grade on both production at 115% and quality at 100% for several years.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
  • Saved over $1000 monthly by checking for potential errors that insurance agents may have missed
  • Supported review, acceptance or denial of new or renewal business by providing premium differences to commercial underwriters.
CVS - Pharmacy TechnicianFredericksburg, Virginia01/2017 - 12/2017
  • Fulfilled more than 50 patient prescription requests daily.
  • Handled multiple phone calls and reduced call backs to 0 daily.
  • Exceeded customer care goals by maintaining 5 level rating for several consecutive months.
  • Assisted English and Spanish-speaking customers with their healthcare needs.
  • Compliant with federal and state prescription drug regulations.
  • Maintained proper prescription storage and refrigeration.
  • Validated insurance and prescription information with insurance companies and doctors.
  • Reminded patients about health tips and prescription fill dates.
  • Organized scheduled III-V classified drugs and assured inventory checks
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
GEICO - GEICO Commercial Auto Sales/Customer Service AgentFredericksburg, VA02/2013 - 06/2014
  • Successfully completed both commercial insurance licensure exam and training.
  • Maintained and adhered to multi-state insurance compliance and regulations.
  • Advised clients on multiple commercial products for their specific business needs.
  • Communicated with government agencies to assure clients followed state regulations.
  • Assured proper quality and customer interaction call metrics were 4 or higher on each call.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Virginia Commonwealth University - VCU Undergraduate Research AssistantRichmond, VA05/2011 - 05/2012
  • Effectively used laboratory equipment and BMI analyzer for data entry.
  • Completed research abstracts, poster presentations, and oral presentations.
  • Independently conducted own research project.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.
  • Collected and analyzed research data from VO2 max cardiopulmonary stress system.
  • Processed blood samples to analyze cortisol levels.
  • Utilized and calibrated laboratory equipment to perform tests and analyses.
  • Attended multiple research symposiums and seminars to improve research skills.
  • Conducted neuropsychological stress tests and monitored physiological stress responses.
  • Performed statistical, qualitative and quantitative analysis.
  • Wrote and edited data collection forms and questionnaires.
  • Recruited and screened over 25 participants for physiological research and administered psychological tests and demographic surveys
  • IMSD grant research trainee recipient supported by the NIH T32 grant
Accomplishments

NIH IMSD Grant Research Trainee Recipient

ABRCMS 2012 Oral Presentation Honoree and Publication

VCU UROP Research Publication

Mary Washington Hospital Emergency Room Volunteer

Skills
  • Excellent oral & written communication and presentation skills, with ability to communicate confidently and build strong networks across the organization
  • Strong ability to balance multiple priorities with excellent time management skills
  • Acts quickly and decisively; able to make tough calls
  • Technical knowledge and experience in related field and in using quality management methods and tools
  • Able to maintain highest quality standard all the time
  • Strong attention to detail
  • Ability to change directions, remain flexible and respond quickly
  • Working knowledge of processes as applicable to laboratory environment
  • Quality assurance
  • Research reporting
  • Inventory and supply management
  • Sample collection
  • Customer service
  • Data collection and analysis
  • English and Spanish-speaking, reading, and writing
  • Research design
  • Laboratory equipment calibration
  • Underwriting
  • Presentation skills
  • Process development
  • Sales
  • Customer care
  • Research design
  • Lab safety
  • Regulatory Compliance
Education
05/2020Virginia Commonwealth UniversityRichmond, VABachelor of Science: Biology
Certifications

Lean Six Sigma Yellow Belt

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • GEICO
  • CVS
  • Virginia Commonwealth University

School Attended

  • Virginia Commonwealth University

Job Titles Held:

  • GEICO Underwriting Technician II
  • Pharmacy Technician
  • GEICO Commercial Auto Sales/Customer Service Agent
  • VCU Undergraduate Research Assistant

Degrees

  • Bachelor of Science : Biology

Similar Resumes

View All
Underwriting-Technician-resume-sample

Underwriting Technician

Geico

Mulberry, Florida