I owned a 7-Eleven franchise for 11 years. I have extensive experience in retail merchandising, employee management, customer service, inventory management and accounting.
Proficiency in retail merchandising
Training and development
Accounts payable and receivable
GardenerMar 2013 to Current Go Green Gardens － Central Point, ORI grow organic veggies and herbs. I manage all aspects of the garden from growing to budgeting and selling our veggies.
FranchiseeNov 2001 to Oct 2012 7-Eleven － Phoenix, ORI was responsible for all operations of the store and its employees. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Reset store for effective merchandising. Addressed and corrected sales staff communication issues in a tactful and effective manner. Reviewed security system to catch and prosecute thieves. I was responsible for everything in this store. It was a 24 hour operation.
Opening ServerDec 1998 to Oct 2001 Olive Garden － Vancouver, WAResponsible for daily set up of five stations. Examined trays to ensure that they contained required items Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers. Informed patrons of establishment specialties and features. Located items requested by customers. Prepared and served hot and cold beverages. Prepared items on station assignment list Stocked supplies in serving stations, cupboards, refrigerators, and salad bars. Used all food handling standards. I served at Olive Garden for almost 3 years without any customer complaints.
Associate of Arts, BusinessUmpqua Community College － Roseburg, OR, US