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Game Advisor Resume Example

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GAME ADVISOR
Summary

Articulate Customer Service Cashier ready for a new position where first-rate customer service and cash management skills can be properly utilized. Dedicated to ensuring each customer has a positive and pleasant experience.

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Skills
  • Coin counting
  • Effective customer upselling
  • Product recommendations
  • Credit and cash transactions
  • ID verification
  • Customer service
  • Loss prevention
  • Customer assistance
  • Issue resolution
  • Returns and exchanges
  • Cash register operation
  • Training and mentoring
  • Customer greeting
  • Payment processing
  • Team building
  • Organization
  • Problem resolution
  • Operational improvement
  • Communications
  • Planning and coordination
  • Supervision
  • Team management
  • Relationship development
  • Project organization
Experience
Gamestop | Nyack, NYGame Advisor06/2014 - 08/2015
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Answer customer questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean displays cases, shelves, and aisles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
PETSMART | Nanuet, NYCashier08/2015 - 09/2016
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishment.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Receiving payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers items.
  • Supervise others and provide on-the-job-training.
  • Offer customer carry-out service at the completion of transactions.
  • Answer customers questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Stock, shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Clean display cases, shelves, and aisles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
PETSMART | Nanuet, NYDog Trainer02/2017 - 09/2018
  • Teaching pet parents basic dog training skills Demonstrating how to teach dogs Assisting customers on how to care for their new dog/puppy Answering phone calls Making calls to students Selling classes.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Conducted training classes and assisted with animal behavior help requests and enrichment programs.
  • Discussed effective canine socialization methods with pet owners and explained proper use of commands, including sit, stay and down.
  • Utilized positive training methodologies, including food and toy rewards, marker training, humane training tools and verbal and leash corrections.
  • Coordinated continuing education training classes for staff to develop employee performance.
  • Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
  • Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
  • Protected animal health and wellbeing by keeping all areas clean, organized and free of hazards.
  • Advised owners on strategies for continuing training and reinforcing lessons.
Build a bear | Camp Hill, PABear Builder06/2019 - 11/2019
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Marie Curie High School | Bronx, NYHigh School Diploma07/2013
Rockland Community College | Rockland County, NyCompleted coursework towards Fine Arts
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Resume Overview

Companies Worked For:

  • Gamestop
  • PETSMART
  • Build a bear

School Attended

  • Marie Curie High School
  • Rockland Community College

Job Titles Held:

  • Game Advisor
  • Cashier
  • Dog Trainer
  • Bear Builder

Degrees

  • High School Diploma
    Completed coursework towards Fine Arts

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