gallery host resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Knowledgeable and professional Guest Service Representative skilled in administrative support and customer service. Bringing 6+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. References upon request.

  • Account inquiries
  • Customer rapport
  • Guest liaison
  • Knowledge of local attractions
  • Marketing strategy
  • Organization and efficiency
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Technologically savvy
  • Flexible
  • Training and mentoring
  • Issue resolution/troubleshooting
  • Data auditing
  • Microsoft Office expertise
  • Sales
  • Recognized as Employee of the Month for outstanding performance and team contributions in 2018.
Education and Training
Expected in 05/2012 High School Diploma | Spring High School, Spring, TX GPA:
09/2020 to Current Gallery Host Hyatt | Washington, DC,
  • Responded to guests, including email, telephone and in-person inquiries.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
07/2019 to 10/2020 Night Auditor Affinity Gaming | Sparks, NV,
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Processed end-of-day paperwork using OPERA, verifying deposits and rectifying discrepancies.
  • Assisted hotel guests with check in and out procedures courteously.
  • Volunteered to take on duties and tasks for Food and Beverage and Lobby Porter during peak periods or staff absences.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Collected parking lot fees from customers and issues parking stubs.
03/2018 to 01/2020 Hostess/In-Room Dining Order Taker The Woodlands Resort & Conference | City, STATE,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Spring High School

Job Titles Held:

  • Gallery Host
  • Night Auditor
  • Hostess/In-Room Dining Order Taker


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: