LiveCareer-Resume

gallery host resume example with 3+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Knowledgeable and professional Guest Service Representative skilled in administrative support and customer service. Bringing 6+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. References upon request.

Skills
  • Account inquiries
  • Customer rapport
  • Guest liaison
  • Knowledge of local attractions
  • Marketing strategy
  • Organization and efficiency
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Technologically savvy
  • Flexible
  • Training and mentoring
  • Issue resolution/troubleshooting
  • Data auditing
  • Microsoft Office expertise
  • Sales
Accomplishments
  • Recognized as Employee of the Month for outstanding performance and team contributions in 2018.
Education and Training
Expected in 05/2012 High School Diploma | Spring High School, Spring, TX GPA:
Experience
09/2020 to Current Gallery Host Hyatt | Washington, DC,
  • Responded to guests, including email, telephone and in-person inquiries.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
07/2019 to 10/2020 Night Auditor Affinity Gaming | Sparks, NV,
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Processed end-of-day paperwork using OPERA, verifying deposits and rectifying discrepancies.
  • Assisted hotel guests with check in and out procedures courteously.
  • Volunteered to take on duties and tasks for Food and Beverage and Lobby Porter during peak periods or staff absences.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Collected parking lot fees from customers and issues parking stubs.
03/2018 to 01/2020 Hostess/In-Room Dining Order Taker The Woodlands Resort & Conference | City, STATE,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

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Resume Overview

School Attended

  • Spring High School

Job Titles Held:

  • Gallery Host
  • Night Auditor
  • Hostess/In-Room Dining Order Taker

Degrees

  • High School Diploma

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