Gallery Host Resume Example Hyatt

GALLERY HOST

Professional Summary

Sales Associate excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments. Outgoing Bartender highly skilled in mixing and serving drinks in high-volume establishments. Establishes positive rapport with customers while maintaining productivity. Dependable Barista with cashiering and customer service background. Trained in proper food and drink preparation, as well as safe food handling procedures.

Skills

Cash handling
Exemplary customer service
Certificate in Alcohol Service
Thrives under pressure
Effective multi-tasker
Inventory management
Rapid order processing
Wine pairing knowledge
Mathematical aptitude

Customer-oriented
Active listening skills
Consistently meets sales goals
Credit card transactions
Retail sales
Computer literate
POS systems knowledge
Motivated team player

Work History

Gallery Host03/2012 to 09/2015
Hyatt – Austin , TX

Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Operated a POS system to itemize and complete an average number of 65 customer purchases.

Cashier03/2015 to Current
Kneaders Bakery & Cafe – Lehi , UT

Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Prepared fountain drinks and ice cream items.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Prepped items for later use to save staff time during busy hours.

Ticket Agent02/2010 to 03/2014
Menzies Aviation – El Paso , TX

Addressed passengers' concerns about delayed and canceled flights and resolved the issue.
Promoted upgrade options to customers, resulting in 6% increase in pass.
Checked air cargo against documentation to identify and resolve any discrepancies.
Relayed updates and information to passengers in a friendly and timely manner.
Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
Maintained a friendly, positive attitude when dealing with distressed passengers.

Cashier02/2012 to 03/2013
Kneaders Bakery & Cafe – San Antonio , TX

Receive payment by cash, check, credit and debit cards
Issue receipts, refunds or credits due to customers
Count money in cash drawers at the beginning of the shift to ensure that amounts were correct and there was adequate change
Greeted customers entering the establishment
Maintain clean and orderly checkout areas
Establish or identify prices of goods, services, or admission and tabulate bills using calculator, cash register or optical price scanners
Compile non-monetary reports and records

Retail Sales Associate07/2011 to 01/2012
Piping Rock Health Products – Hauppauge , NY

Greeted customers and determined their needs and wants
Discussed type, quality and numbers of merchandise required for purchase
Recommended merchandise based on individual requirements
Advised customers on utilization and care of merchandise
Provided advice to clients regarding particular products or services
Explained the use and advantage of merchandise to customers
Answered customers queries and concerns
Quoted prices and discount as well as credit terms, trade-in allowances, warranties and delivery dates
Assisted in display of merchandise
Maintained sales records for inventory control
Greeted customers and ascertained customers' needs.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.

Bartender/Barback06/2011 to 01/2012
Affinity Gaming – Osceola , IA

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained a consistent, regular attendance record.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Set up bar for operation, obtained cash bank and stocked the service bar.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Entered orders into the computer system quickly and in proper sequence.
Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
Completed regular bar inventories and daily requisition sheets as requested.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Cut, sliced and peeled perishable garnishes and fruits for beverages.
Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
Built guest satisfaction and enjoyment.

Bartender05/2009 to 07/2011
Marlows Tavern – City , STATE

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Maintained a consistent, regular attendance record.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Set up bar for operation, obtained cash bank and stocked the service bar.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Set up storeroom and work areas to allow easy access to stock items.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
Entered orders into the computer system quickly and in proper sequence.
Completed regular bar inventories and daily requisition sheets as requested.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Adeptly retrieved orders from storeroom.
Cut, sliced and peeled perishable garnishes and fruits for beverages.
Stored back-up supplies needing refrigeration for later use.
Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
Built guest satisfaction and enjoyment.
Received and unloaded incoming shipments.
Conducted product inventory.

Baker/Prep/Cashier04/2015 to Current
Sublime Doughnuts – City , STATE

Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Iced and airbrushed cakes and other pastries for customized orders.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Carefully and attentively took customer orders by phone and in person.
Effectively prepped, stored, rotated and stocked product.

Education

High School Diploma: 2003Cross Creek Academy- City, State

Associate of Arts: Fashion Design/ business marketing2006American Intercontinental University- City, State

Advanced Fashion Marketing course
Coursework in Fashion Merchandising
Course on Communication Design
Coursework in Fashion Photography

Business Associates: Business Management2012Brown Mackie College- City, State

Coursework in Business, Management and Communications

Resume Overview

School Attended

Cross Creek Academy
American Intercontinental University
Brown Mackie College

Job Titles Held:

Gallery Host
Cashier
Ticket Agent
Retail Sales Associate
Bartender/Barback
Bartender
Baker/Prep/Cashier

Degrees

High School Diploma : 2003
Associate of Arts : Fashion Design/ business marketing 2006
Business Associates : Business Management 2012

Gallery Host Resume Example

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