Fulltime Desktop Technician Resume Example University Of Central Florida IT

FULLTIME DESKTOP TECHNICIAN

Experience

Fulltime Desktop technician, 01/2015 － Current University of Central Florida IT － Orlando, Florida

Main responsibilities included supporting clients in computer hardware and software set-ups and being available to troubleshoot and fix any problems that arose. Some of the day to day activities included imaging systems for deployment, performing hardware repairs such as hard-drive swaps, motherboard replacement, power supply replacement, etc. Constantly worked with Active Directory, VPN, and remote services. Provided physical and remote access support.

Performed cross domain migration for centralized services
Participated in transition to office 365
Experience with ServiceNow ticket system interface and Report creation

Consultant Agent, 01/2014 － 01/2015 Best Buy － Orlando, FL Worked as a customer facing technician, doing on spot device diagnosis and repair. Provided Consultation on new computer hardware and software for clients based on their needs and requests. Performed hard drive back-ups and internal computer component swaps. Configured firewalls and antivirus software.

Audio Visual Senior Coordinator, 01/2011 － Current Church of God Orlando (seventh day) － Florida, FL

Main responsibility is to oversee the Audio Visual team for the Main service and additional events.

Experienced with Easy Worship Visual software
Experienced with Behringer X32 Rack Digital Mixer
Experienced with Mac OS
Performed audio and visual equipment set-up and break down consistantly

Education and Training

2015 Valencia College East Campus － Orlando, FL, United States Associate of Applied Science Information Technology

2018 University of Central Florida － Orlando, FL, United States Bachelor of Science Information technology GPA: 3.341

Technical Skills

Security: Vulnerability scanning, Web Gateway, Proxy appliances and antiviruses.

Operating systems experience: Linux (Debian), Windows (10, 8.1, 7, xp, server 2012), macOS, IOS, Android, virtualized/physical environments
Programming: Knowledge of C, HTML5, JavaScript, CSS, Python, Bash, CMD
Proficient in Microsoft Office Suite and Office 365 Implementation.

Activities and Honors

Consulting for Gold Quest Group: Currently working on researching and implementing a secure wireless Mesh network and transitioning the company to Office 365 services.

Researching various hardware options for Enterprise Mesh networks
Configuring the network to meet current security standards and the CIA triad, based on the provided budget.
Configuring for redundancy and scalability.

Resume Overview

Companies Worked For:

University of Central Florida IT
Best Buy
Church of God Orlando (seventh day)

School Attended

Valencia College East Campus
University of Central Florida

Job Titles Held:

Fulltime Desktop technician
Consultant Agent
Audio Visual Senior Coordinator

Degrees

Associate of Applied Science Information Technology
Bachelor of Science Information technology

Fulltime Desktop technician Resume Example

Resume Score: 100%

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