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Fulltime Desktop technician Resume Example

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FULLTIME DESKTOP TECHNICIAN
Experience
Fulltime Desktop technician, 01/2015 － Current University of Central Florida IT － Orlando, Florida
Main responsibilities included supporting clients in computer hardware and software set-ups and being available to troubleshoot and fix any problems that arose. Some of the day to day activities included imaging systems for deployment, performing hardware repairs such as hard-drive swaps, motherboard replacement, power supply replacement, etc. Constantly worked with Active Directory, VPN, and remote services. Provided physical and remote access support. 
  • Performed cross domain migration for centralized services
  • Participated in transition to office 365
  • Experience with ServiceNow ticket system interface and Report creation
Consultant Agent, 01/2014 － 01/2015 Best Buy － Orlando, FL Worked as a customer facing technician, doing on spot device diagnosis and repair. Provided Consultation on new computer hardware and software for clients based on their needs and requests. Performed hard drive back-ups and internal computer component swaps. Configured firewalls and antivirus software.   
Audio Visual Senior Coordinator, 01/2011 － Current Church of God Orlando (seventh day) － Florida, FL
Main responsibility is to oversee the Audio Visual team for the Main service and additional events. 
  • Experienced with Easy Worship Visual software
  • Experienced with Behringer X32 Rack Digital Mixer
  • Experienced with Mac OS
  • Performed audio and visual equipment set-up and break down consistantly
Education and Training
2015 Valencia College East Campus － Orlando, FL, United States Associate of Applied Science Information Technology
2018 University of Central Florida － Orlando, FL, United States Bachelor of Science Information technology GPA: 3.341 
Technical Skills
  • Security: Vulnerability scanning, Web Gateway, Proxy appliances and antiviruses. 
  • Operating systems experience: Linux (Debian), Windows (10, 8.1, 7, xp, server 2012), macOS, IOS, Android, virtualized/physical environments
  • Programming: Knowledge of C, HTML5, JavaScript, CSS, Python, Bash, CMD
  • Proficient in Microsoft Office Suite and Office 365 Implementation.
Activities and Honors
Consulting for Gold Quest Group: Currently working on researching and implementing a secure wireless Mesh network and transitioning the company to Office 365 services.
  • Researching various hardware options for Enterprise Mesh networks
  • Configuring the network to meet current security standards and the CIA triad, based on the provided budget.
  • Configuring for redundancy and scalability. 
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Resume Overview

Companies Worked For:

  • University of Central Florida IT
  • Best Buy
  • Church of God Orlando (seventh day)

School Attended

  • Valencia College East Campus
  • University of Central Florida

Job Titles Held:

  • Fulltime Desktop technician
  • Consultant Agent
  • Audio Visual Senior Coordinator

Degrees

  • Associate of Applied Science Information Technology
    Bachelor of Science Information technology

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