Fulltime Desktop technician, 01/2015 － CurrentUniversity of Central Florida IT － Orlando, Florida
Main responsibilities included supporting clients in computer hardware and software set-ups and being available to troubleshoot and fix any problems that arose. Some of the day to day activities included imaging systems for deployment, performing hardware repairs such as hard-drive swaps, motherboard replacement, power supply replacement, etc. Constantly worked with Active Directory, VPN, and remote services. Provided physical and remote access support.
Performed cross domain migration for centralized services
Participated in transition to office 365
Experience with ServiceNow ticket system interface and Report creation
Consultant Agent, 01/2014 － 01/2015Best Buy － Orlando, FLWorked as a customer facing technician, doing on spot device diagnosis and repair. Provided Consultation on new computer hardware and software for clients based on their needs and requests. Performed hard drive back-ups and internal computer component swaps. Configured firewalls and antivirus software.
Audio Visual Senior Coordinator, 01/2011 － CurrentChurch of God Orlando (seventh day) － Florida, FL
Main responsibility is to oversee the Audio Visual team for the Main service and additional events.
Experienced with Easy Worship Visual software
Experienced with Behringer X32 Rack Digital Mixer
Experienced with Mac OS
Performed audio and visual equipment set-up and break down consistantly
Education and Training
2015Valencia College East Campus － Orlando, FL, United StatesAssociate of Applied ScienceInformation Technology
2018University of Central Florida － Orlando, FL, United StatesBachelor of ScienceInformation technologyGPA: 3.341
Security: Vulnerability scanning, Web Gateway, Proxy appliances and antiviruses.
Operating systems experience: Linux (Debian), Windows (10, 8.1, 7, xp, server 2012), macOS, IOS, Android, virtualized/physical environments
Proficient in Microsoft Office Suite and Office 365 Implementation.
Activities and Honors
Consulting for Gold Quest Group: Currently working on researching and implementing a secure wireless Mesh network and transitioning the company to Office 365 services.
Researching various hardware options for Enterprise Mesh networks
Configuring the network to meet current security standards and the CIA triad, based on the provided budget.