- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Relationship building and closing expert. Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in Material Handling,Construction,Tracks products and current market trends. Proficiency in conducting successful informative fleet inspections. Over 2 years of sales and business development success. Thorough background as a Forklift tire Service Technician/ Industrial press operator with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new skills. Experience managing high-volume of service while maintaining quality and efficiency. Hardworking Technician skilled in troubleshooting and analysis demonstrated across 8 years in Automotive/Material Handling /Supervisor roles. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. Detail-oriented with proven history of testing and evaluating Given tasks to offer expedient resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to completing superior work at any given task. Enthusiastic , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of assigned duties and Instructions or training. Prepared,Motivated,and ready to learn, grow and excel. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Goal-oriented Territory Manager adept at growing customer numbers and maximizing sales. Managed 100% territory growth over previous year. Strong analytical skills and industry knowledge enabled implementation of innovative success strategies. Competitive Territory Business Manager successfully growing business within territory while servicing current and future accounts to improve performance. Reaches and exceeds sales and activity targets by actively presenting business value to stakeholders. Builds and maintains positive working relationships with customers and works to improve key business metrics.
Automotive/forklift component repair
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Sealed Air Corporation – , ,
- Cleaned and lubricated parts to keep Forklift tire press equipment operating at peak performance.
- Performed maintenance duties and safely handled chemicals and solutions.
- Trained employees on machine use and maintenance.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Demonstrated increased knowledge of company products and equipment.
- Inspected equipment to diagnose operational issues.
- Serviced Field equipment for expedient repair and minimal downtime.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Established organizational vision and developed strategies to achieve sales and customer service goals
- Worked with chemicals and solutions safely to meet protocols and OSHA standards
- Inspected machinery and components to troubleshoot operations
- Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition
- Tested components, assemblies and systems to diagnose problems
- Communicated with current and prospective customers regarding services and pricing
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Prepared and processed contracts and order forms for new and existing customers
Johns Hopkins Applied Physics Laboratory – , ,
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Visited customer sites to deliver sales presentations and demonstrate products or services.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Managed overstocking, restocking and inventory control procedures.
- Delivered training for staff development, change management and materials, process and technical controls.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Completed orders and organized product deliveries to meet customer timetables.
- Increased sales Over 50%
- managed 50+ customer calls per day
Johns Hopkins Applied Physics Laboratory – , ,
- Worked on vehicles to repair engines, transmissions and electrical systems.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Communicated issues to supervisor and helped develop solutions.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Changed, rotated and balanced tires.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Completed customer orders and warranty services according to manufacturer specifications.
- Attended safety meetings and implemented policies with junior team members.
- Maintained cleanliness, safety and efficiency of garage.
- Responded to customer telephone calls, emails and in-person requests for assistance.
Laredo Dodge Chrysler Jeep Ram – , ,
- Explained estimates and determined repair timelines to manage customer expectations.
- Worked on vehicles to repair engines, transmissions and electrical systems.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Communicated issues to supervisor and helped develop solutions.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Changed, rotated and balanced tires.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Attended safety meetings and implemented policies with junior team members.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Maintained cleanliness, safety and efficiency of garage.
Laredo Community College - Laredo, TX
Fall 2011 Semester Hours Completed : 10.000
Spring 2012 Semester Hours Completed :17.000
Fall 2012 Semester Hours Completed : 25.000
Spring 2013 Semester Hours Completed :37.000
Fall 2013 Semester Hours Completed : 51.000
Spring 2014 Semester Hours Completed : 55.000
Fall 2014Semester Hours Completed : 57.000
GPA: 2.982
Awarded: Associates In arts -Aug 2016
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Resume Overview
School Attended
- Laredo Community College
Job Titles Held:
- Full Time /Service Technician Supervisor
- Territory Business Manager
- Automotive Technician
- Automotive Technician
Degrees
- Associate of Arts
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