Focused and detail-oriented Software Engineer offering exceptional troubleshooting skills and a talent for developing innovative solutions to unusual and difficult problems.
Visual Studio 2017
4 Layer Architecture
Programmed in an object-oriented programming language with an eye toward code abstraction and reuse, created project timelines, eliminated bugs interfering with user experiences.
Coder Camps Individual Project- Name: Meals2Go
Technologies Used: Visual Studio 2017, SQL Server, Git, MVC, Bower, Dependency Injection, Repository Pattern, Azure, Agile Methodologies, SCRUM, Unit Testing
Independent Business Owner Sales Consultant 02/2015 to 01/2017Ashley Bouldin LLCMartinsville, VARecommended and helped customers select merchandise based on their needs. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Tracked down sources of special products and services to meet customers' special needs.
Customer Service Representative06/2005 to 11/2008Accretive CommerceMartinsville, VACollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Education and Training
Certificate: .NET/ Full Stack Developer2017Coder CampsHouston, TX, USA
High School Diploma: General Studies2005MagnaVista High SchoolRidgeway, VA , USAGeneral Studies