LiveCareer-Resume

fulfillment team leader resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

People-oriented Team Leader effective at successfully executing new ideas and policy initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality. Energetic professional with three years of experience in retail management sector. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Hardworking and reliable Team Leader with strong ability in problem solving and customer satisfaction. Offering organized, friendly and solutions for customers and team. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Call Center Operations
  • Team supervision
  • Training
  • Client support
  • Issue resolution
  • Quality Improvement
  • Safety
  • Experience in leadership
  • Program evaluation
  • Data management
  • Teambuilding
  • Clerical
  • Collaboration
  • Work ethic
Education and Training
California State Polytechnic University, Pomona Pomona, CA Expected in 05/2019 Bachelor of Arts : Political Science - GPA :
Experience
Bank Of America Corporation - Fulfillment Team Leader
Alta Loma, CA, 03/2021 - Current
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Interviewed, hired and trained new quality customer service representatives.
  • Developed and deployed new services and implemented new company policies.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Identified operations equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Integrated process improvements to increase overall workflow.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
Target - Service and Engagement Team Leader
Somerville, MA, 02/2020 - 03/2021
  • Delegated daily tasks to team members to optimize group productivity.
  • Assisted with recruiting and hiring perspective candidates.
  • Supported associates career development by discussing potential for growth within company.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Held monthly meetings with associates to provide constructive feedback on performance.
  • Motivated teams by recognizing and rewarding excellence.
  • Utilized recognition and reward tools frequently to recognize achievements.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Mentored junior team members and managed employee relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Set up and activated customer accounts.
  • Established membership loyalty, executing flawless customer retail account management.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Target - Service and Engagement Advocate
City, STATE, 07/2018 - 01/2020
  • Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Encouraged customers to become self-sufficient with web-based and mobile support tools.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
California State Polytechnic University, Pomona - Voluntary Worker
City, STATE, 09/2018 - 05/2020
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
Activities and Honors
  • Member, Alumni Association

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Resume Overview

School Attended

  • California State Polytechnic University, Pomona

Job Titles Held:

  • Fulfillment Team Leader
  • Service and Engagement Team Leader
  • Service and Engagement Advocate
  • Voluntary Worker

Degrees

  • Bachelor of Arts

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