fulfillment supervisor resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I can offer 12 years of retail/management experience, 4 years of law enforcement/first responder experience. I have all my safety certification which include CPR, emergency response team, fire safety, active shooter, bomb threat training. I have almost 20 years working with other people and team building a safe working environment, I was a loss prevention specialist that conducted daily safety audits. I have been on the management team for Young Living in the shipping department, I have a lot of experience. I have a lot of experience with forklift equipment and know how to conduct safety walks and communicate effectively.


CPR certification

Fork lift experience

Reach truck experience

Active shooter training

Safety certifications

12 years retail experience

Lost prevention/safety experience


Safety audits experience

Shipping supervisor

-first responder experience

Communication/Report writting

04/2018 to Current Fulfillment Supervisor Holistic Industries | Detroit, MI,
  • Scheduled staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods.
  • Maintained working order of facility equipment by coordinating repairs, ordering new equipment and retiring outdated equipment.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Established and enforced picking goals for each area and zone.
  • Worked with dispatchers and outbound production team to enhance service delivery for customers.
  • Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
  • Trained staff on material handling processes to reduce shipping times.
08/2014 to 12/2018 Correctional Officer Cook County Sheriff | Chicago, IL,
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised activities of adolescents in residential setting.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Maintained records and logs of man hours, materials and equipment used.
  • Promoted safety, order and functionality of facility.
  • Apprehended escapees safely while following proper techniques.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Maintained daily logs of shift activity.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Maintained correct physical head count at all times.
  • Safely transported inmates to and from work sites.
  • Contributed to treatment staffing team developing rehabilitative program for juveniles.
  • Performed warrant pick-ups and turnovers at other jails and prisons.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Supervised inmates during day-to-day activities.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Assigned inmates to open and appropriate housing units.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Transported inmates to and from work sites with optimal security procedures.
  • Conducted internal security checks to ascertain inmate safety.
  • Assisted in restraining violent and unruly inmates.
  • Attended regular trainings and maintained appropriate certifications.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Maintained appropriate control, security and well-being over those detained.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Inspected cells and conducted random searches of common areas.
  • Completed protocols during emergency situations.
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Supervised individuals and managed cases in facility.
03/2009 to 06/2011 Loss Prevention Specialist Green Thumb Industries (Gti) | Lakewood, OH,
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
03/2005 to 04/2008 Department Manager H&M | Allen, TX,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Coached, trained and mentored new team members and manager trainees.
  • Performed opening and closing duties as part of management team, including cash management.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Delegated work to staff, setting priorities and goals.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Followed all safety protocols and company processes and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Worked closely with sales associates to complete tasks.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Balanced workloads to meet targets without overtaxing employees.
  • Employed process improvement initiatives within department.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
Education and Training
Expected in 06/2004 High School Diploma | Las Vegas High School, Las Vegas, NV GPA:

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Resume Overview

School Attended

  • Las Vegas High School

Job Titles Held:

  • Fulfillment Supervisor
  • Correctional Officer
  • Loss Prevention Specialist
  • Department Manager


  • High School Diploma

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