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fulfillment specialist sales associate resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers. Skilled in document digitization, office modernization and data organization for enhanced productivity. A dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Specialist with over 10 years of experience in customer service, resolutions and data entry. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee offering excellent communication, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Skills
  • Merchandise Retrieval and Distribution
  • Microsoft OfficeCustomer and Call Response
  • Inventory Recordkeeping
  • Product Packaging
  • Data Entry and Database Skills
  • Proficient in Microsoft Office
  • Order Fulfillment
  • Data Entry
  • Pricing Inquiries and Validation
  • Critical Thinking
  • Goal Setting and Prioritization
  • Adaptable and Flexible
  • Organizational Skills
  • Friendly and Enthusiastic
  • Quick Learner
  • Decision Making
  • Handling Customer Inquiries
  • Honesty and Integrity
  • Recordkeeping and Documentation
  • Data Entry Software
Education
Northwest Career College Las Vegas, NV Expected in 08/2019 Billing Specialist : Medical Coding And Billing - GPA :
  • 3.8 GPA
Arizona Medical Training Institute Mesa, AZ, Expected in 12/2015 Nurse Aide : Nursing Assistance - GPA :
CSN Henderson, NV, Expected in 11/2013 GED : - GPA :
Work History
Iqor - Fulfillment Specialist/Sales Associate
Ada, OK, 09/2021 - Current


  • Prepared orders by processing requests, pulled from available merchandise and or backstock.
  • Checked inventory and selected products from specific locations based upon availability.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Greeted customers and directed to requested products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Verified incoming products and checked order totals to keep system records current and accurate.
  • Reviewed order slips, picked products and prepared items for sale.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Greeted store customers and discussed needs.
Marriott International - Collections Agent
Indio, CA, 03/2021 - 03/2022
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Reached out to approximately [Number] account holders daily.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Investigated accounts with balance errors using accounting software.
  • Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Processed payments and contracts on accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Recorded all information regarding financial status of customers.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used skip tracing and other techniques to locate debtors.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Collected documents and made portfolios for collections accounts.
MM Development Co. - Sales Associate/Product Specialist
City, STATE, 09/2019 - 05/2021


  • Supported senior members in product solutions activities.
  • Understood market regulations to develop client solutions and educate clients.
  • Researched product's technical specifications and accurately communicated information.
  • Continually expanded knowledge of product line.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Exceeded sales goals by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
Holiday Inn Express Hotel - Night Auditor Supervisor
City, STATE, 06/2015 - 01/2017
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.

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Resume Overview

School Attended

  • Northwest Career College
  • Arizona Medical Training Institute
  • CSN

Job Titles Held:

  • Fulfillment Specialist/Sales Associate
  • Collections Agent
  • Sales Associate/Product Specialist
  • Night Auditor Supervisor

Degrees

  • Billing Specialist
  • Nurse Aide
  • GED

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