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Fulfillment Lead Resume Example

Resume Score: 80%

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FULFILLMENT LEAD
Professional Summary

Skilled at monitoring inventory, organizing stock and inspecting packages and employee work for compliance. Good documentation, computer and problem-solving abilities. Punctual and responsible with a friendly and personable nature. Enthusiastic warehouse professional leads teams of associates to successfully process more than 24+ orders per month. Honest, steadfast and systematic in prioritizing and handling tasks. Knowledgeable about safety practices and seasonal demands. Familiar with strategies for efficiently locating, picking, reviewing, packing and shipping orders. Adept at training junior employees to complete tasks in accordance with company policies and maintain productivity standards. Hardworking, quick-thinking and dedicated to maximizing team output. Highly trained Order Picker with strong performance record of high production in product selection and packing. High level of accuracy in pick and pack, successfully meeting quotas in high production tempo. Supports shipping team with assistance palletizing, labeling and loading trucks.

Skills
  • Team Leadership
  • Package preparation
  • Order pulling
  • Labeling expertise
  • Interdepartmental communication
  • Data Entry
  • Product picking
  • Light maintenance
  • Product location
  • Production line operations
  • Pallet arrangement
  • Problem resolution
  • Relationship development
  • Supervision
  • Project organization
  • Organization
  • Customer service
  • Regulatory Compliance
  • Operational improvement
  • Business operations
  • Team management
  • Communications
  • Process improvement
  • Team building
Work History
Fulfillment Lead, 04/2018 to 05/2020
Amazon – Katy, TX
  • Prioritized tasks to meet dynamic conditions and changing company demands.
  • Managed, motivated and monitored team of 8+ associates every shift.
  • Assessed team member performance for compliance with company standards.
  • Processed more than 35,000-40,000 orders each shift with consistent record of meeting or exceeding productivity targets.
  • Handled production duties including picking, packing and shipping orders.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Mentored team of 8 fulfillment associates through effective communication, active listening and high performance.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Pre-assembled containers to be easily selected by packing associates.
  • Packed flammable and chemical products using specific materials as directed by company specifications.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Entered package information into company's computer system using Windows Hp with high degree of accuracy.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Unloaded deliveries from trucks in prompt fashion.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
Assembly Line Leader Supervisor, 11/2016 to 03/2018
Igloo Products Corp. – Katy, TX
  • Led machine operators team in delivery of assembling project, resulting in finished merchandise.
  • Increased customer satisfaction by resolving product defects of discrepancy issues.
  • Saved $50,000 by implementing cost-saving initiatives that addressed long-standing problems.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved quality assurance problems, improved operations and provided exceptional client support.
  • Developed team communications and information for safety meetings before start of shift.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Freight Lead, 10/2015 to 02/2016
Five Below Inc. – Houston, TX
  • Transported freight materials from storage to production areas.
  • Organized and stacked various materials, including home and crafts.
  • Transported materials with carts, dollies and other moving equipment based on load size.
  • Built sturdy storage crates and containers with tools, including shelving.
  • Coordinated with general manager to plan shipment arrivals and properly arrange stock.
  • Loaded and unloaded items to move between storage shelves and vehicles.
  • Loaded and unloaded goods from warehouse to trucks for shipping or storage.
  • Accurately recorded number of units handled and moved daily on production sheet.
  • Strictly followed safety and quality protocols to protect workers and prevent damage to goods.
  • Worked closely with teammates to coordinate tasks and support safety.
  • Assigned tasks to movers, drivers and other staff to complete work on time.
  • Reviewed work tickets and checked with supervisor to determine daily tasks.
Deli Clerk, 10/2014 to 10/2015
Randalls – Houston, OH
  • Created appealing food arrangements for party trays and specialized orders.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Checked refrigerated and frozen cases and replenished low stock every 3-4 hours.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Learned manager and assistant manager work tasks in order to provide skilled backup for diverse roles.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Inspected equipment such as refrigerators and warming lamps every hour to check compliance with safe operating levels.
Education
High School Diploma: 06/2014
Morton Ranch High School - Katy, TX
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Resume Overview

Companies Worked For:

  • Amazon
  • Igloo Products Corp.
  • Five Below Inc.
  • Randalls

School Attended

  • Morton Ranch High School

Job Titles Held:

  • Fulfillment Lead
  • Assembly Line Leader Supervisor
  • Freight Lead
  • Deli Clerk

Degrees

  • High School Diploma : 06/2014

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