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Fulfillment Lead Resume Example

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MA
FULFILLMENT LEAD
Summary

Ambitious student pursuing a General Biology degree eager to contribute developed knowledge in all roles. Skilled in leading in all settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Background in Anatomy because of attending three anatomy labs in high school. Strong technical proficiency with work history in customer service and retail. Hardworking Peer Tutor motivated to transform student's academic lives by implementing successful strategies that make differences in all areas. Demonstrated success with most struggling learners. Dedicated to teaching and setting solid example for character.

Skills
  • Stock organization
  • Package scanning
  • Order confirmation
  • Boxing and labeling
  • Merchandise restock
  • Workload priorities
  • RF scanning devices
  • Shipping oversight
  • Mentoring and training
  • Quality control
  • Loading and unloading
  • Heavy lifting
  • Working collaboratively
  • PPE use
  • MS Office
  • Reliable and trustworthy
  • Leadership
  • Student motivation
  • Reading comprehension
  • Learning techniques
  • Confidence building
  • Conflict resolution
  • Flexible
  • Customer service
  • Sample collection techniques
  • Lab equipment processes
  • Research and documentation
  • Problem resolution
  • Work ethic
  • Critical thinking
  • Multitasking
Experience
06/2019 - CurrentFulfillment LeadKohl's | Bloomington, IL
  • Directed 7-person team of picking and packing orders during each shift to handle volume of tasks.
  • Reorganized teams and workflows to meet changing conditions and company targets.
  • Oversaw processing of over 500 units per night with demonstrated record of success in attaining or outperforming production targets.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of all machines to avoid mishaps.
  • Used RF scanner to pick items from bins and complete orders.
  • Keyed in data for packages into computer system using handheld scanners, averaging 100 packages per shift.
  • Unloaded merchandise, which included all products from delivery trucks quickly and efficiently.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Communicated with customers to discuss packing needs and any special items or circumstances.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Identified unsafe materials within packages and notified proper personnel.
  • Placed products on conveyors for final wrapping and shipment.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
05/2018 - 01/2019Leader in TrainingPanda Express | Normal, IL
  • Managed opening and closing functions of store for optimal operations.
  • Worked closely with front-line employees to fully understand every role and better support staff members.
  • Communicated openly and consistently with team members to share goals and update on planned events.
  • Greeted every guest to offer immediate and unparalleled service and taught all employees to deliver same level of support.
  • Trained workers in sales strategies to improve store profitability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
07/2017 - 09/2018BakerPortillo's Hot Dogs Inc. | Normal, IL
  • Designed appealing product displays to maintain unique presentation.
  • Recruited, trained and supervised two bakery staff members for full integration within kitchen area.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Merchandised food and garnishes for serving presentation.
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
  • Produced 24 units of finished cake per hour shift.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Inspected products for quality assurance before display.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Created attractive dessert trays for catering events.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
05/2015 - 07/2017Crew TrainerMcDonald's | Normal, IL
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Documented needs for performance improvement, safety and customer service to optimize operations.
  • Instructed new team members on correct procedures for all areas of operations.
  • Lent hands-on training services to maximize employee efficiency.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
Education and Training
05/2019High School Diploma
Normal West High School | Normal, IL
Expected in 05/2023Bachelor of Science: General Biology
Illinois State University | Normal, IL
Accomplishments
  • Promoted from Crew Member to Crew Trainer, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve number one in the district and number three in the company for number of orders processed in a day, earning recognition from upper management and financial reward.
  • Recognized as Employee of the Month for outstanding performance and team contributions.
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Resume Overview

Companies Worked For:

  • Kohl's
  • Panda Express
  • Portillo's Hot Dogs Inc.
  • McDonald's

School Attended

  • Normal West High School
  • Illinois State University

Job Titles Held:

  • Fulfillment Lead
  • Leader in Training
  • Baker
  • Crew Trainer

Degrees

  • 05/2019 High School Diploma
    Expected in 05/2023 Bachelor of Science : General Biology

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