Organized Operations Support Staff verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.
Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners.
Only God can be perfect but there is always room for improvement and with that knowledge, you will always excel.
Fulfillment Center Associate, 10/2019 to Current Amazon - Elizabeth, NJ
Operated equipment such as pallet jacks and hand trucks to move heavy boxes
Noted unsafe components inside packages and discussed concerns with supervisors
Worked with customers to pack items according to specific desires and requirements
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps
Reviewed printed tickets or digital orders to get item numbers and merchandise locations
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes
Delivery Specialist, 06/2019 to 10/2019 Amazon - Elizabeth, NJ
Coordinated consistent on-time deliveries of damage-free goods.
Maintained accurate logs of all deliveries and trips, proving details to the assigned dispatcher at end of each shift.
Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
Directly interacted with customers to deliver mail, packages and ordered goods.
Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
Completed on-time deliveries by choosing best and most efficient routes.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Recorded each delivery using proper paperwork before leaving warehouse.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors prior to beginning deliveries each shift.
Successfully avoided time delivery delays by carefully planning best routes.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Fostered positive working relationships with customers by responding to questions and concerns.
Operations Clerk, 05/2016 to 10/2016 UPS - Secaucus, NJ
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Received and routed business correspondence to correct departments and staff members.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Repaired damaged packages with new boxes and newly printed labels with customer information.
Managed multiple projects simultaneously using organizational and analytical skills.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Informed and supported business leaders through consistent communication and administrative support duties.
Reviewed and streamlined digital file systems to reduce usage errors.
Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
Prepared daily trip reports.
Seasonal Shop Porter, 06/2015 to 08/2015 UPS - Secaucus, NJ
Adhered to company safety regulations and OSHA requirements.
Cleaned and organized building areas as required.
Stripped and refinished hard surface floors to maintain quality condition and appearance.
Sanitized high-traffic areas and equipment with approved cleaning supplies.
Completed assigned cleaning duties, including sweeping, mopping and window-cleaning.
Re-inspected commercial and residential constructions which previously failed inspections.
Documented recurrent issues and worked with contractors to prevent re-occurrence.
Made and submitted reports detailing finding and any actions taken.
Investigated complaints, incidents and accidents at work sites.
Kept up-to-date on inspection regulations, codes, ordinances and techniques.
Developed team communications and information for staff meetings.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
High School Diploma: : 06/2015Marist High School - Bayonne, NJ
Some College (No Degree): : Athletic TrainingRutgers University - Newark, NJ
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Documented and resolved any missing packages on the device of any driver who brings it to my team and I attention which led to our team's PNOV (Packages Not On Van) to decrease which it hasn't in years
Helped my team achieve higher than 90% on our company's OTD (On Time Departure) by assisting drivers with loading vans and any dilemmas that may cross our path.