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Fulfillment Center Associate resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced customer service with over 26 years of experience in customer relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently building a strong client base, and reputation.

Enthusiastic personality, eager to contribute to team success through hard work, dedication, attention to detail and excellent organizational skills. Has a clear understanding of requirements and expectations of the roll of a manager. Motivated to learn, grow and excel within the company.

Skills
  • Call center customer service
  • High-volume call centers
  • Schedule Coordination
  • Customer Relations
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • Adherence to high customer service standards
  • Account Updates
  • Call center experience
  • Training and Development
  • Customer-focused
  • Cash Handling
  • Complaint resolution
  • Schedule Management
  • Excellent time management skills
  • Budgeting and Reporting
Work History
06/2015 to Current
Fulfillment Center Associate The Tjx Companies, Inc. Hoover, AL,
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained and mentored all new personnel hired to fulfill roles within outbound pack department.
  • Maintained current knowledge of all team position requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
04/2000 to 05/2015
Master Pet Groomer Lord's & Ladies Pet Spa City, STATE,
  • Conferred with customers to assess requirements and recommend specific services.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Maintained organization of salon and cleanliness of each station.
  • Networked at various industry events, including grooming shows and expos to promote business.
  • Established long-term client relationships, increasing opportunities through networking and referrals.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Recorded weekly supply and inventory needs and made regular orders.
  • Handled employee scheduling and coverage needs during business hours.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
  • Answered phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Handled customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with customers to understand needs and provide a pleasant grooming service.
  • Resolved any problems, improved operations and provided exceptional client support
  • I was responsible for opening and closing the Pet Salon.
  • I also handled all the appointment scheduling, for (3) other employees and myself.
  • I prepared the end of the day deposit and took the deposit to the bank.
  • I was responsible for all the scheduling of employees.
  • I would prepare payroll at the end of the week for the owner to approve.
  • I handled all customer complaints or concerns that may of came up.
  • I took time to get to know the customer and their pet, so that I could provide them with exceptional service, giving them great satisfaction,
  • I built customer relationships,
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Trimmed nails using clippers and grinders.
  • Worked with more than Number+ animals each day to provide skilled bathing and grooming services.
  • Met with clients to discuss cut and style preferences prior to caring for animals.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
07/1989 to 04/2000
Bather/Brusher/Groomer A-1 Westside Grooming City, STATE,

This is were my career in the pet industry began,

I started out as a repper , bathing the pet, brushing out their coat, removing any mats.

  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • After 2 years, the owner taught me everything about Professional Pet Grooming
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Worked with more than 10+ animals each day to provide skilled bathing and grooming services.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Worked 6 to 10-hour shifts with oversight of 25+ animals in kennels or holding pens.
  • Met with clients to discuss cut and style preferences prior to caring for animals.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • In 1999, I took the exam to be come a Certified Master Groomer.
Education
Expected in 03/1989
Highschool Diploma:
Speedway Senior High School - Speedway, IN
GPA:
Expected in
: Veterinary Medicine (Pre-Veterinarian)
Purdue University - West Lafayette, IN
GPA:

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Resume Overview

School Attended

  • Speedway Senior High School
  • Purdue University

Job Titles Held:

  • Fulfillment Center Associate
  • Master Pet Groomer
  • Bather/Brusher/Groomer

Degrees

  • Highschool Diploma

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