Fulfillment Center Associate resume example

• Conferred with customers to assess requirements and recommend specific services.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
• Maintained organization of salon and cleanliness of each station.
• Networked at various industry events, including grooming shows and expos to promote business.
• Established long-term client relationships, increasing opportunities through networking and referrals.
• Scheduled employees to maintain adequate coverage during business hours.
• Recorded weekly supply and inventory needs and made regular orders.
• Handled employee scheduling and coverage needs during business hours.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
• Answered phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
• Handled customer inquiries and concerns.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with customers to understand needs and provide a pleasant grooming service.
• Resolved any problems, improved operations and provided exceptional client support
• I was responsible for opening and closing the Pet Salon.
• I also handled all the appointment scheduling, for (3) other employees and myself.
• I prepared the end of the day deposit and took the deposit to the bank.
• I was responsible for all the scheduling of employees.
• I would prepare payroll at the end of the week for the owner to approve.
• I handled all customer complaints or concerns that may of came up.
• I took time to get to know the customer and their pet, so that I could provide them with exceptional service, giving them great satisfaction,
• I built customer relationships,
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
• Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
• Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
• Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
• Dematted dogs and trimmed hair in ears and between paw pads.
• Trimmed nails using clippers and grinders.
• Worked with more than Number+ animals each day to provide skilled bathing and grooming services.
• Met with clients to discuss cut and style preferences prior to caring for animals.
• Provided top-notch customer service to every customer and exceptional care to all animals.

This is were my career in the pet industry began,

I started out as a repper , bathing the pet, brushing out their coat, removing any mats.

• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
• After 2 years, the owner taught me everything about Professional Pet Grooming
• Kept animal coats clean and healthy with regular washing, grooming and trimming.
• Worked with more than 10+ animals each day to provide skilled bathing and grooming services.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
• Worked 6 to 10-hour shifts with oversight of 25+ animals in kennels or holding pens.
• Met with clients to discuss cut and style preferences prior to caring for animals.
• Provided top-notch customer service to every customer and exceptional care to all animals.
• Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
• In 1999, I took the exam to be come a Certified Master Groomer.