Fulfillment Associate I Resume Example
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FULFILLMENT ASSOCIATE I
Summary
- Highly skilled in providing information regarding products and services of the company.
- In-depth knowledge of taking orders, compute charges, and administer billing or payments.
- Hands-on experience in reviewing, updating or making changes to customer accounts.
- Track record of listening and responding to customers' needs and concerns.
- Able to handle returns and complaints effectively.
Dependable teamplayer with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours.
Skills
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Experience
Ohio National Financial ServicesSeattle , WAFulfillment Associate I03/2020 to Current
- Packaging the customers' orders in the appropriate box size with the correct amount of packaging materials totaling 170/hr.
- Inspecting and weighing each item ensuring proper weight before shipping items ∙Sorting out 600 items per hour, and making sure all items match what is on the customer receipts so the packer can send out the order with no issues.
- Working as Slam operator processing and fixing all issues dealing with customer orders, such as: missing items, excess items, weight issues, and utilizing computer programs provided.
- Manually apply all shipping information needed for shipping labels using computer tools and sending items out to be shipped ∙Supervise trainees during SLAM operations ensuring proper safety and procedures are being followed ∙Utilized knowledge and skills to increase the performance of others.
- Sets standards by remaining consistent in attendance, exceeding expectations and meeting company goals.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
- Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
Groove ToyotaCity , STATEAutomotive Parts Sales and Advisor07/2001 to 01/2020
- Confer with an estimate of 400 customers per day by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
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- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicit sales of new or additional services or products.
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- Order tests that could determine the causes of product malfunctions.
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- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
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- Review insurance policy terms to determine whether a particular loss is covered by insurance.
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- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Reviewed special orders with parts to guarantee efficient delivery.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Followed standards of care and compliance per company and legal requirements.
- Communicated product expertise and department process improvements to meet organizational goals.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Operated point of sales and parts lookup computer systems.
- Developed strategic sales initiatives to pitch products and services.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
United States ArmyCity , STATEAmmunition Specialist05/1989 to 05/1997
- Responsible the highly specialized care and management of ammunition, explosives and their components ∙Perform stock control and accounting duties ∙Receiving, storing issuing and inspecting weapon systems to determine if they need repair or need to be destroyed ∙Maintained explosives and provided safety of other troops ∙Supervised direct reports and completed necessary safety reports ∙Prepared documentation of ammunition, ammunition components and explosives ∙Implemented planning and scheduling of vehicle maintenance and all assigned equipment.
Education and Training
Diploma1990Butte High School, City
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Resume Overview
School Attended
- Butte High School
Job Titles Held:
- Fulfillment Associate I
- Automotive Parts Sales and Advisor
- Ammunition Specialist
Degrees
- Diploma 1990
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