Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
To gain more experience and to hone my skills for career growth and for the benefit of the company's goal. Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Personable bakery professional offering expertise in company menu items and suggesting catered solutions to meet customer needs. Skilled in cleaning and using bakery equipment and assisting with bakery tasks. Organized and motivated employee eager to apply time management and organizational skills in various environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
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Experience
03/2020 to 05/2021 Fulfillment Associate I Ohio National Financial Services | Seattle, WA,
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
- Organized and stored items in warehouse using pallet jacks and hand trucks.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Followed order sheets to pick correct stock and prepare pallets.
- Packed fragile items with bubble wrap to prevent breakage during shipping.
- Assisted in training new warehouse employees.
- Troubleshot equipment problems to repair or report diagnostics.
- Reduced waste by adhering closely to packaging procedures and monitoring use of packaging materials.
07/2019 to 01/2020 Bakery Clerk(Customer Service) Penn State University | University Park, PA,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Provided excellent customer service to foster satisfaction and loyalty.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Oversaw handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Provided customers with detailed information about available services and products in bakery.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Adhered to food safety protocols to protect customers.
- Replenished bakery cases and faced products throughout each shift.
- Completed timely and thorough shift change procedures.
- Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Consulted with customers to provide advice about designs and document requirements.
- Maintained physical stamina to handle cases up to 50 pounds and bakery carts weighing up to 30 pounds.
06/2017 to 10/2017 Internship Student ADRA | City, STATE,
- Shadowed staff and learned advanced work such as article writing, photography, videography, setting up meetings, and using microsoft office.
- Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights.
- Compiled, modeled and reported on data for senior staff.
- Kept up with busy schedule of work and studies to maintain class standing and internship eligibility.
- Supported projects by keeping files organized, sharing communications and preparing spaces for meetings.
- Helped staff members with writing correspondence, restocking supplies and other administrative needs.
- Handled incoming and outgoing calls and deliveries for office staff.
- Worked well in team environment as well as independently.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
- Provided assistance to others to complete tasks on time.
- Analyzed and prioritized multiple responsibilities.
- Adhered to strict security protocols to protect data confidentiality.
- Assisted department staff by answering phone calls and responding to emails.
- Transcribed detailed notes during client business meetings to distribute to department.
- Liaised with management and instructors to receive constructive criticism for areas needing improvement.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Worked alongside senior team members to learn related job tasks and roles.
- Adhered to school schedules, regulations, policies and dress codes to promote safety and learning.
- Adhered to all procedures and policies.
02/2015 to 02/2016 Student Program Assistant Adventist University Of The Philippines | City, STATE,
- Completed administrative tasks for staff, such as making copies, proofing documents and distributing mail.
- Oversaw program records, organized files and retrieved materials.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Helped Professor to plan and coordinated functional activities to complete efficient program work.
- Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved in day-to-day operations.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Produced well-written, comprehensive reports and documents.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Attended in-services, workshops and seminars.
- Took attendance, graded assignments and maintained routine student records.
- Organized classroom, placing books back on shelves and to keep areas well-maintained and organized.
- Managed daily attendance and reported absences and tardies for parental notification.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Education and Training
Expected in 05/2019 Bachelor of Science | Development Communication ADVENTIST UNIVERSITY oF THE PHILIPPINES, Philippines,
3.49 GPA | B : Letter Grade|
Expected in 05/2015 High School Diploma | Cavite Institute, Philippines,
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Resume Overview
School Attended
- ADVENTIST UNIVERSITY oF THE PHILIPPINES
- Cavite Institute
Job Titles Held:
- Fulfillment Associate I
- Bakery Clerk(Customer Service)
- Internship Student
- Student Program Assistant
Degrees
- Bachelor of Science
- High School Diploma
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