fulfillment associate resume example with 19 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Seller with expertise for exceeding sales targets and driving customer service excellence. Skilled in working associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

  • Ul>Customer relationships
  • Ul>Merchandising
  • Ul>Achieve goals
  • Ul>Business oriented
  • Ul>Closing deals
    • Ul>Coordination skills
  • Ul>Organization and time management
  • Ul>Interpersonal communication
  • Experience
    06/2020 to Current
    Fulfillment Associate Hudson's Bay Company Garden City, NY,
    • Unloaded incoming trucks and properly staged inventory for processing.
    • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
    • Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
    • Maintained compliance with company safety policies and called violations to attention of management.
    • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
    • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
    • Operated frequency scanners to track shipment progression and input data into shipping system.
    02/2015 to 08/2018
    Sales Supervisor Michael Kors Gretna, LA,
    • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
    • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
    • Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
    • Supervised team employees within areas of customer service, cash handling, inventory, sales and data entry and skyrocketing customer service rankings
    • Monitored daily sales operations and served as informational and procedural resource to team members.
    • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
    • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
    • Established objectives to offer team members clear roadmap to help company achieve overall goals.
    • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
    • Created employee schedules to align coverage with forecasted demands.
    • Built and maintained rapport with store personnel to effectively meet company and client objectives.
    • Effectively coached team members to reach weekly and monthly sales goals.
    • Monitored phone calls for quality assurance.
    • Analyzed sales data to set quotas and assess potential areas of growth.
    • Directed smooth merchandising of products to engage customers and promote sales.
    • Mentored team members to enhance professional development and accountability in workplace.
    • Met with management and executives to provide insights into sales operations and make strategy recommendations.
    • Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
    • Trained team members in successful strategies to meet operational and sales targets.
    • Developed sales strategies and established procedures for new employees.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
    • Submitted reports to senior management to aid in business decision-making and planning.
    • Kept orderly and accurate accounting records by monitoring sales documentation.
    • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
    • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
    • Met with management and executives to provide insights into sales operations and make strategy recommendations
    09/2007 to 01/2015
    Administrative Manager Colony Tire Corporation Richmond, VA,
    • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
    • Updated reports, managed accounts and generated reports for company database.
    • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
    • Delivered performance reviews, recommending additional training or advancements.
    • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
    • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
    • Managed 12 employees with continuous coaching and mentoring.
    • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
    • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
    • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
    • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
    • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
    • Assigned tasks and directed team of office clerks.
    02/2002 to 08/2007
    Accounts Executive Vistra Lizemores, WV,
    • Analyzed financial statements against forecasts to prepare high-level variance analysis.
    • Reviewed documentation and identified financial discrepancies where applicable.
    • Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
    • Processed invoices and contacted appropriate parties for timely payment receipt.
    • Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
    • Supported operations management, sales and marketing efforts to increase revenue and overall financial health.
    • Created organizational structures to improve accounting and finance functions.
    • Trained new and existing staff members in various financial procedures to prepare for job requirements.
    • Developed corporate investment strategies to drive growth and security.
    • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
    • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
    • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
    • Audited and reconciled payroll and distributions for personnel.
    • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
    • Managed investments to diversify financial portfolios and grow revenue.
    • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
    • Researched and facilitated software integration to streamline accounting and financial processes.
    • Developed and executed account strategies to meet sales goals
    • Worked with other departments to deliver solutions according to schedule and per customer requirements
    Education and Training
    Expected in
    Bachelor of Science: Accounting And Business Management
    Uiniversidad Catolica Del Tachira (UCAT) - San Cristobal, Táchira -Venezuela,
    Expected in
    Bachelor of Science: Finance
    Universidad Catolica Del Tachira (UCAT) - San Cristobal, Táchira-Venezuela,

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    Resume Overview

    School Attended

    • Uiniversidad Catolica Del Tachira (UCAT)
    • Universidad Catolica Del Tachira (UCAT)

    Job Titles Held:

    • Fulfillment Associate
    • Sales Supervisor
    • Administrative Manager
    • Accounts Executive


    • Bachelor of Science
    • Bachelor of Science

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