fulfillment associate resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude and the ability to adapt to any situation.

Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Professional and well-grounded office team member with superior clerical skills and warehouse expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

  • Shipping and receiving
  • Pallet jack experience
  • Product packaging
  • Product selection
  • Package verification
  • Order picking abilities
  • Boxing and labeling
  • Shipping oversight
  • Mentoring and training
  • RF scanning devices
  • Administrative support
  • Team building
  • MS Office
  • Project organization
  • RFI Scanners
  • Problem resolution
  • Supervision
  • Invoice generation
  • Operational improvement
  • Communications
  • Insurance billing
  • Relationship development
  • Organization
  • Inventory management
  • Customer service
  • Business operations
10/2015 to Current
Fulfillment Associate Newegg, Inc. Eastvale, CA,
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Ensured adequate staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted, processed and filled orders quickly and accurately.
  • Assisted in the picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Communicated with customers to discuss packing needs and any special items or circumstances.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
10/2017 to 01/2020
Loader/HR Assistant Montage Hotels Maui, HI,
  • Operated [Tool] to scan over [Number] packages per day to verify proper shipping information.
  • Assisted [Number] sorters by loading trucks with assigned packages for [Number] routes.
  • Read and attached appropriate labels and tags to products and packages for identification purposes.
  • Checked all load-related documentation to ensure that it is complete and accurate
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
05/2004 to 09/2011
Front Office Manager The Azek Company Baltimore, MD,
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Managed all scheduling and payroll for team of [Number] staff in busy [Type] office.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the [Job Title] afterwards.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Machine Operator Heritage Bag Company City, STATE,
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Monitored operations machines to detect malfunctions and identify product defects.
  • Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
  • Operated equipment in accordance with company procedures and customer requirements.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Documented daily production data and submitted accurate, timely logs to keep management up to date on activities.
Education and Training
Expected in 06/2016 to to
Associate of Arts: Accounting And Finance
Strayer University - Douglasville, GA

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Fulfillment Associate
  • Loader/HR Assistant
  • Front Office Manager
  • Machine Operator


  • Associate of Arts

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