Enthusiastic Transcriber willing, to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Accomplished in providing unsurpassed support to demanding customers. Offering years of experience in various fields , as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Skills
Negotiation
Interpersonal communication
Cross-functional team collaboration
Customer service
Order fulfillment
Report preparation
Recordkeeping strengths
Complaint resolution
MS Office proficiency
Staff education and training
Stocking and replenishing
Shipping procedures understanding
Positive Personality
Data Entry and Maintenance
POS Systems and Ordering Platforms
Creative Problem Solving
Work History
11/2019 to Current
Fulfillment AssociateLowe's – Lees Summit, MO,
Drove customer satisfaction by successfully completing all returns quickly.
Followed procedures at all times for personal and team safety.
Maintained compliance with company safety policies and called violations to attention of management.
Received and reviewed new orders, located requested merchandise and promptly initiated processing.
Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Operated frequency scanners to track shipment progression and input data into shipping system.
Reviewed order slips, picked products and staged merchandize to be shipped.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 0.01%.
Pre-assembled containers to be easily selected by packing associates.
Minimized packaging time by designing streamlined organization system for packaged items in warehouse.
Located needed merchandise in inventory using software and placed on skids for transport to shelves.
Streamlined packing procedures by keeping detailed track of over 900 pounds of products daily stock packing and identifying areas for improvement.
Stocked shelves, racks and cases with new or transferred merchandise.
Followed orders precisely for correct items, sizes and quantities.
Completed inventory accounts to keep records current and promote accurate ordering.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Picked and packed order items.
Stocked designated items on shelves, end caps and displays.
Received new stock and input values into computer system.
Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
11/2016 to 04/2019
Customer Service AssociateDash In – Riva, MD,
Responded resourcefully to customer requests and concerns
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Boosted sales revenue by skillfully promoting diverse discounts on Product or Service options
Utilized exceptional communication to connect with customers, assess needs and present solutions
Utilized basic sales strategy to engage customers and present solutions to suit individual needs
Developed and actualized customer service initiatives to decrease wait times
Helped 10 customers every daily for five days by approaching conversations with positive attitude and action
Created inviting environment for customers by maintaining store organization and cleanliness
Reduced downtime and resolved issues in customer sales and support
Entered orders into computer database system
Adhered to all company policies procedures and safety standards
Processed customer adjustments to maintain financial accounts
Responded to customer calls and emails to answer questions about products and services
10/2013 to 10/2016
Personal AssistanceChesterfield County, Va – Chesterfield, VA,
Maintained appropriate filing of personal and professional documentation
Maintained entire family's schedule and organized events
Entrusted to handle confidential and sensitive situations in a professional matter
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
Assisted 550 customers in 3 years by answering questions, responding to inquiries and handling telephone requests
Copied, logged and scanned supporting documentation and placed all information in client files
Utilized personal and professional networks to identify, acquire and manage new clients
Transcribed meetings, and teaching audio and video tapes for hard copy distribution to members and students at center
Sourced and ordered office equipment and supplies
05/2008 to 03/2012
LibrarianPinecrest Bible Training Center – City, STATE,
Received and processed 1,500 new acquisitions for library each in 4 years
Worked with teachers to provide kids with lifelong learning skills
Managed reserve desk collection of reference materials
Revamped and regularly updated library website
Assisted library patrons with resolving computer problems
Located requested books on shelves and in library database
Trained staff, students and faculty on use of library technology
Instructed students on research techniques and use of information technologies
Checked in, checked out and renewed library materials
Copied controlled reference materials and collected fees
Transcribed reserved audio tapes to hard copies from lectures, conferences and seminar proceedings and messages to meet demands for students, attendees, as well as school bookstore.
Trained 20 library staff to work at circulation desk
Tracked loans of media equipment and materials
Organized library catalog, supplies, equipment and records
Ensured library services met needs of particular groups of users
Education
Expected in 1987 to to
Master in Education: Guidance And Counseling The University of Ibadan - Ibadan, Nigeria GPA:
Expected in 1984 to to
Bachelor of Education: Guidance And Counseling The University of Ibadan - Ibadan, Nigeria GPA:
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