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fulfillment associate resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking and punctual team player works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Skills
  • Loading and Unloading Vehicles
  • Safety Regulations Adherence
  • Teamwork and Collaboration
  • Shipment Receiving
  • Sorting and Organizing
  • Detail Oriented
  • Merchandise Inspections
  • Invoice Verification
  • Equipment Operation
  • Product Signage and Labeling
  • Forklift Operation
  • Recordkeeping and Documentation
  • Pallet Jack Experience
  • Order Status Updating
  • Relationship Building
  • Punctual and Reliable
  • Palletizing
  • Work Prioritization
  • Team Leadership
  • Willing to Learn
  • Inventory Auditing
Experience
11/2022 to Current FULFILLMENT ASSOCIATE Newegg, Inc. | Stafford, TX,
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Compared merchandise invoices to items actually received.
  • Evaluated merchandise condition and accounted for items in system.
  • Followed proper packaging requirements depending on order size and type.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Wrapped and moved pallets to designated carrier area.
  • Read orders to verify attributes and quantities of merchandise.
  • Operated forklift and pallet jack to transport heavy loads.
11/2016 to Current OFFICE MANAGER Kira, Inc. | Beaufort, SC,
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Managed office budget to handle inventory, postage and vendor services.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
07/2021 to 10/2022 SORTATION ASSOCIATE/ LEARNING AMBASSADOR Amazon | City, STATE,
  • Filled every position within every section of a delivery station from the dock to the delivery vehicles
  • Received and inducted customer-ready packages
  • Stowed packages for delivery at an efficient pace, routinely being awarded Top Stower
  • Properly handled Hazmat, Problem Solving, Quality, Gatekeeping, and Trailer and Dock Release
  • Led sortation for two clusters at the delivery station, ensuring smooth and safe package processing
  • Rotated staff to ensure safe body mechanics as well as minimizing repetitive motions
  • Guided associates on best and standard work practices
  • Conducted and submitted audits and standard work checklists
  • Ran Gemba meetings routinely, working with presenting associates to identify barriers and work with management on solutions
  • Worked with new hires, training them in their new assignments, and ensuring all KNETs were completed
  • Led hands-on training with real-time coaching for best and standard work practices
Education and Training
Expected in 07/2025 to to BACHELOR OF SCIENCE | Human Resources Management WESTERN GOVERNORS UNIVERSITY, , GPA:
  • Recipient of Certificate of Excellence for Research Paper
  • Additional Coursework in Operations and Supply Chain Management, Employment Law, Principles of Financial and Managerial Accounting,
  • SHRM Member, 2022
Expected in 01/2023 to to | Six Sigma / Lean Six Sigma, Six Sigma Society, GPA:
  • Received White Belt certification
Expected in 01/1994 to to HIGH SCHOOL DIPLOMA | HARRISON CENTRAL HIGH SCHOOL, , GPA:

I graduated with Honors. My electives were geared toward computer and business skills.

  • 1994 - Honor Roll
  • Honor Graduate

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Resume Overview

School Attended

  • WESTERN GOVERNORS UNIVERSITY
  • Six Sigma
  • HARRISON CENTRAL HIGH SCHOOL

Job Titles Held:

  • FULFILLMENT ASSOCIATE
  • OFFICE MANAGER
  • SORTATION ASSOCIATE/ LEARNING AMBASSADOR

Degrees

  • BACHELOR OF SCIENCE
  • HIGH SCHOOL DIPLOMA

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