Positive attitudeDetail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Customer support
Customer service
First Aid/CPR
Team management
Project organization
Communications
Problem resolution
Team building
Call center operations
In-store support
Call center experience
Conflict mediation
Inbound and outbound calling
Quality control
Store maintenance
Customer relations
Direct sales
Business development understanding
Credit card payment processing
Technologically savvy
Employee coaching
Clerical support
Database maintenance
Membership renewals
Account management
Spanish translation
Problem solving
Experience
Fulfillment Associate, 03/2020 to 06/2020 Holistic Industries – Pennsylvania, AL,
Accurately keyed in data for packages into computer system using handheld scanners
Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Placed products on conveyors for final wrapping and shipment.
Accepted, processed and filled orders quickly and accurately.
Identified unsafe materials such as hazards and glass within packages and notified proper personnel.
Packaged items with appropriate materials to prevent damage during shipping.
Attended company safety meetings and implemented new measures, which resulted in 80% decrease in
Warehouse accidents.
Kept work areas clean, neat and organized for optimal productivityand worker safety.
Operated handheld scanners to track merchandise throughout fulfillment process.
Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
Scheduled staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Front Line Cashier, 10/2019 to 01/2020 Total Wine – Sarasota, FL,
Handled cash, card, check, gift card and coupon transactions for customer purchases.
Processed sales, returns and exchanges using POS register system.
Addressed and resolved customer complaints with friendly and level-headed assistance.
Packed and bagged products according to customer preferences.
Performed cash count-out at end of each shift and addressed all queries from customers.
Organized all register supplies in front end and storage areas.
Kept register terminal area and store clean and orderly.
Resolved issues with cash registers, card scanners and printers.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Helped customer locate and select appropriate merchandise throughout store.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered advice.
Processed customer payments quickly and returned exact change and receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Scanned items quickly to keep lines moving and reduce overall wait time.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Processed returned items in accordance with store policy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Daycare Teacher, 10/2008 to 10/2019 North Country Academy – Albany, NY,
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Maintained daily records of individual activities, behaviors, meals and naps.
Established indoor and outdoor safe play environments for toddler-age children.
Organized and led activities to promote physical, mental and social development.
Made house calls and held one-on-one progress report sessions with parents after working hours.
Encouraged children to be understanding and patient with others.
Familiarized parents with center's policies, regulations, fees and curriculum.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Offered stimulating curriculum accommodating all learning styles.
Offered detailed daily reports that outlined each child's activities.
Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
Recognized early signs of emotional or developmental problems in children.
Maintained daily records of activities, behaviors, meals and naps.
Created and implemented developmentally appropriate curriculum.
Carefully monitored children's play activities to identify additional learning opportunities or behavioral issues.
Mailed parents quarterly educational assessments to show progression.
Led reading classes for preschool-aged children to build foundational knowledge.
Controlled administrative, operational, financial and logistical areas of facility.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Identified early signs of emotional and developmental problems in children and brought up problems to parents.
Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Identified early signs of emotional or developmental problems in children and brought problems to parents' attention.
Teller Associate, 07/2005 to 10/2008 Selco Community Credit Union – Portland, OR,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
Researched account information regarding loans and deposits.
Opened new accounts and served existing customers based on individual financial needs.
Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Created and maintained reports and journals for loans and transactions.
Managed customer referrals to help financial services team members capitalize on sales changes.
Balanced daily cash deposits and vault inventory with zero error rate.
Maintained optimal financial controls by securing funds and making accurate transactions.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Verified amounts and integrity of every check or funds transfer.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Education and Training
GED: , Expected in 07/2002 Phoenix Job Corps Center - Phoenix, AZ GPA:
Business technology
Computer skills
Data entry
Filing
Business ethics
: General Studies, Expected in Phoenix Community College - Phoenix, AZ GPA:
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