Jessica Claire
  • Montgomery Street, San Francisco, CA XXX5
  • Home: (555) 432-1000
  • Cell:

Positive attitudeDetail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.


Customer support

  • Customer service
  • First Aid/CPR
  • Team management
  • Project organization
  • Communications
  • Problem resolution
  • Team building
  • Call center operations
  • In-store support
  • Call center experience
  • Conflict mediation
  • Inbound and outbound calling
  • Quality control
  • Store maintenance
  • Customer relations
  • Direct sales
  • Business development understanding
  • Credit card payment processing
  • Technologically savvy
  • Employee coaching
  • Clerical support
  • Database maintenance
  • Membership renewals
  • Account management
  • Spanish translation
  • Problem solving
Fulfillment Associate, 03/2020 to 06/2020
Holistic IndustriesPennsylvania, AL,
  • Accurately keyed in data for packages into computer system using handheld scanners
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Placed products on conveyors for final wrapping and shipment.
  • Accepted, processed and filled orders quickly and accurately.
  • Identified unsafe materials such as hazards and glass within packages and notified proper personnel.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Attended company safety meetings and implemented new measures, which resulted in 80% decrease in
  • Warehouse accidents.
  • Kept work areas clean, neat and organized for optimal productivityand worker safety.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Scheduled staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Front Line Cashier, 10/2019 to 01/2020
Total WineSarasota, FL,
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Processed sales, returns and exchanges using POS register system.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Packed and bagged products according to customer preferences.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Organized all register supplies in front end and storage areas.
  • Kept register terminal area and store clean and orderly.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed returned items in accordance with store policy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Daycare Teacher, 10/2008 to 10/2019
North Country AcademyAlbany, NY,
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Organized and led activities to promote physical, mental and social development.
  • Made house calls and held one-on-one progress report sessions with parents after working hours.
  • Encouraged children to be understanding and patient with others.
  • Familiarized parents with center's policies, regulations, fees and curriculum.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Offered stimulating curriculum accommodating all learning styles.
  • Offered detailed daily reports that outlined each child's activities.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
  • Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
  • Recognized early signs of emotional or developmental problems in children.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Created and implemented developmentally appropriate curriculum.
  • Carefully monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Mailed parents quarterly educational assessments to show progression.
  • Led reading classes for preschool-aged children to build foundational knowledge.
  • Controlled administrative, operational, financial and logistical areas of facility.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Identified early signs of emotional and developmental problems in children and brought up problems to parents.
  • Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
  • Identified early signs of emotional or developmental problems in children and brought problems to parents' attention.
Teller Associate, 07/2005 to 10/2008
Selco Community Credit UnionPortland, OR,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Researched account information regarding loans and deposits.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Created and maintained reports and journals for loans and transactions.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Education and Training
GED: , Expected in 07/2002
Phoenix Job Corps Center - Phoenix, AZ

Business technology

Computer skills

Data entry


Business ethics

: General Studies, Expected in
Phoenix Community College - Phoenix, AZ

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School Attended

  • Phoenix Job Corps Center
  • Phoenix Community College

Job Titles Held:

  • Fulfillment Associate
  • Front Line Cashier
  • Daycare Teacher
  • Teller Associate


  • GED
  • Some College (No Degree)

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