fulfillment associate resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dependable with a strong desire to excel and advance through any career. Brilliant in projects involving teamwork as well as projects requiring independent work.


Responsible with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management.


Aptness to strive for a competitive work environment that is challenging and creates opportunities for personal growth. Propensity for leadership and a natural instinct to take charge.


Ready to learn and willing to take advice. Anticipate a strong associate with high ambitions and the objective to achieve goals, resolve issues, and produce positive results.

  • Bilingual (English/Spanish)
  • Risk management evaluation background
  • Exceptional customer service/customer obsession
  • Excellent leadership/communication skills
  • Operational/process improvement
  • Project organization
  • Administrative support
  • Team management
  • Mentoring/training
  • Relationship/Staff development
  • Inventory management/loss prevention
  • Planning and coordination
  • Material handling/transport
  • Product verification/selection
  • Order picking abilities
  • Pallet jack experience
  • Able to lift 50+ pounds
  • Loading and unloading
  • Critical thinking
  • Approachable/friendly
  • Reliable/dependable
  • Proficient with Microsoft Word
Work History
11/2018 to Current Fulfillment Associate Ancient Healing Teas | Philadelphia, PA,

HR Helper

  • Back up HRA team members during heavy work periods to maximize team coverage.
  • Conduct research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Handle daily tasks such as Negative Unpaid Time Off, Panorama Cases, and Trouble Tickets.
  • Assist HR Business Partners and HRA's with tasks such as emailing associates about lost and found items, seasonal events for the associates such as the Wheel of Fortune and the Peak Prizes, counting HR inventory, and even learned how to complete a Term Checklist.


  • Provide support to my AM concerning associate Time Off Task, associate quality and productivity, escalating hazards and accidents, and covering Vacation Time.
  • Staff associates at the start of shift and keep track of count backlogs in order to restaff according to the Amazon/customer needs.
  • Lead informative meetings such as "Gemba" with the team about barriers we faced and success stories we achieved.
  • Coordinate with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Independently created new procedures that have improved overall department performance using excel to manage important data and powerpoint to create new training programs.


  • Keep assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Operate handheld scanners to track merchandise throughout fulfillment process.
  • Trained in Pallet Count, Simple Bin Count, Cycle Count, Simple Record Count, Inventory Record Defect Rate, Problem Solve, Central Defect Control, Pending Research, and Piles Quality Audit.

Sortation Center

  • Stack, organize and palletize packages for efficient storage and movement.
  • Print accurate labels and apply to boxes, crates and containers prior to shipment.
10/2017 to 10/2018 Teller Premier Federal Credit Union | Greensboro, NC,


  • Managed opening and closing times for main branch while adhering to safety procedures.
  • Served approximately 50-100 customers each shift, remaining composed and professional even in high-stress situations.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times and provided an excellent customer service while doing so.
  • Processed sales referrals and promoted bank services and products as well as directed specific questions to appropriate branch personnel.
09/2016 to 09/2017 Shift Leader Major Food Group | Dallas, TX,

Shift Lead

  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Delegated tasks to employees and monitored activities and task completion.
  • Possessed and executed excellent verbal communication skills, basic computer skills, and mathematics skills.

DD Associate

  • Primary responsibilities included operating cash registers, greeting customers, taking food and drink orders, and completing transactions.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Brewed coffee, restocked cups and food items, baked croissants and bagels.
04/2016 to 08/2016 Factory Worker Weatherford | Colorado Springs, CO,

Swab Tender

  • Loaded swabs into machines, conveyors and transport equipment based on current production needs.
  • Quality checked swabs to determine conformance to specifications, disposing of any unacceptable product.
  • Monitored processes to avoid overloading machines and keep them functioning properly.
  • Helped machine operators tend to equipment by escalating issues.
Expected in High School Diploma | Orville H. Platt High School, Meriden, CT GPA:
Expected in | Educational Center For The Arts, New Haven, CT, GPA:
  • African Dance
  • Ballet
  • Hip Hop
  • Creative Interpretation
  • Anatomy and Physiology
Expected in | Middlesex Community College - Middletown, Middletown, CT GPA:
  • While I was in high school I qualified for college courses so I was placed in extracurricular classes on the weekends to receive credits for them.

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Resume Overview

School Attended

  • Orville H. Platt High School
  • Educational Center For The Arts
  • Middlesex Community College - Middletown

Job Titles Held:

  • Fulfillment Associate
  • Teller
  • Shift Leader
  • Factory Worker


  • High School Diploma
  • Some College (No Degree)

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