Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
More than 3 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem- solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Develop plan, process payroll and payroll and maintain/update accurate inventories.
Skills
  • Anticipate and actively explore innovative solutions to technological and organizational challenges.
  • Demonstrate critical thinking, analytical, and quantitative skills in making decisions and completing tasks and projects both
  • Independently and as a dependable team member.
  • Use computers to input, manage, and interpret information and to solve business problems in a variety of situations.
  • Demonstrate computer and technology proficiency.
  • Demonstrating touch typing
  • Demonstrating use of correct typing techniques
  • Engage and take responsibility as active learners.
  • Synopsis of Achievements
  • Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.
  • Proactive planning led to notable increase in morale in all departments.
  • Created customer satisfaction survey, drastically reducing potential problems.
  • Received multiple awards from Norpac for various achievements including but not limited to $3000 dollar a day award and
  • Completion of training in an accelerated time.
  • Received multiple awards for learning and mastering my job duties the first two days working at Journeys East.
  • Took the initiative to perform other coworker’s duties to ensure the customer was satisfied.
  • Closing
  • Critical thinking
  • Customer satisfaction
  • Dependable
  • Fast
  • Mediation
  • Excel
  • Organizational
  • Persuasion
  • Receiving
  • Sales
  • Scanning
  • Tables
  • Typing
Skills
Anticipate and actively explore innovative solutions to technological and organizational challenges.:
Demonstrate critical thinking, analytical, and quantitative skills in making decisions and completing tasks and projects both:
Independently and as a dependable team member.:
Use computers to input, manage, and interpret information and to solve business problems in a variety of situations.:
Demonstrate computer and technology proficiency.:
Demonstrating touch typing:
Demonstrating use of correct typing techniques:
Engage and take responsibility as active learners.:
Synopsis of Achievements:
Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.:
Proactive planning led to notable increase in morale in all departments.:
Created customer satisfaction survey, drastically reducing potential problems.:
Received multiple awards from Norpac for various achievements including but not limited to $3000 dollar a day award and:
Completion of training in an accelerated time.:
Received multiple awards for learning and mastering my job duties the first two days working at Journeys East.:
Took the initiative to perform other coworker’s duties to ensure the customer was satisfied.:
Closing:
Critical thinking:
Customer satisfaction:
Dependable:
Fast:
Mediation:
Excel:
Organizational:
Persuasion:
Receiving:
Sales:
Scanning:
Tables:
Typing:
Work History
04/2020 to Current Fulfillment Associate San Manuel Indian Bingo & Casino | Highland, CA,
  • I am knowledgeable and efficient with the day to day job duties from scanning packages and building pallets correctly, to closing the pallets, pallet jacking, carts, unloading trucks, keeping everyone on their toes by having exemplarily performance.
  • I make sure everyone knows how to do what their nightly job is and do it correctly.
  • I make sure the pallets are safe and secure as well as making sure every pallet gets to where it is supposed to be.
  • I am often called upon to help the orange vests get stuff done quickly and efficiently.
  • And I stay busy.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated frequency scanners to track shipment progression and input data into shipping system.
  • Followed procedures at all times for personal and team safety.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
01/2015 to Current Table busser Avnet, Inc. | Houston, TX,
  • Demonstrated the ability to work in a fast paced environment while clearing tables of food, dishes, and garbage, washing and drying tables and seats; setting the tables for big and small groups; discretely sweeping the floors without bothering customers; stocked the restaurant with items needed for the day to day operations; as well as being available to the customers when requested or needed and knowledgeable of the menus and daily specials; closing down the restaurant when needed.
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Supported servers by responding to guest needs and retrieving items.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Removed debris and trash from dining area to keep rooms clean and fresh for guests.
01/2011 to 01/2012 Customer Service Representative Db Schenker | Philadelphia, PA,
  • Demonstrated the ability to quickly learn the new skills needed to be a Cutco sales woman.
  • Excelled at the fast start meeting and exceeding the standard expectations.
  • Did in home demonstrations of the product to be sold.
01/2009 to 01/2010 Collections Manager Reliant Recoveries | City, STATE,
  • Met and exceeded the standard expectations of the daily collectors’ quotas.
  • Swiftly moving up the chain and became a team manager overseeing two to five collectors every month and continued to excel receiving weekly and monthly bonuses, then went on to achieve the position of floor manager overseeing all of the collectors in the company.
Education
Expected in Associate | Technical Arts Everett Community College, Everett, WA GPA:
Expected in 2014 | Computer Science Seattle Central Community College, Seattle, WA GPA:
Expected in 2002 G.E.D | Snoqualmie Testing Center, Snoqualmie, WA GPA:
Expected in ATA | Business Technology , , GPA:

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Resume Overview

School Attended

  • Everett Community College
  • Seattle Central Community College
  • Snoqualmie Testing Center

Job Titles Held:

  • Fulfillment Associate
  • Table busser
  • Customer Service Representative
  • Collections Manager

Degrees

  • Associate
  • G.E.D
  • ATA

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