fulfillment associate resume example with 4+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Results-oriented Client Service Specialist focused on delivering an exceptional experience to every client to drive business objectives and build retention. Dedicated to exceptional quality and looking for a growth-oriented position. Offering 4 years of related experience and a driven nature.
Skills
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Work History
01/2022 to Current
Fulfillment Associate Ancient Healing Teas – Philadelphia, PA,
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Unloaded incoming trucks and properly staged inventory for processing.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Maintained productivity and accuracy while continuously lifting and unpacking over 60 pounds of 150 packages per hour.
09/2020 to 10/2021
Client Service Specialist Jpmorgan Chase & Co. – Brea, CA,
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Managed master calendar by scheduling and confirming appointments.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Introduced clients to available online resources and services to increase convenience.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved concerns with products or services to help with retention and drive sales.
08/2017 to 09/2020
Assistant Manager O'charley's – Camby, IN,
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
No Degree: Database Management Certification
Amazon Web Services - Online ,
Amazon Web Services - Online ,
Expected in 06/2016 to
High School Diploma:
Grayling High School - Grayling, MI
Grayling High School - Grayling, MI
Certifications
- Database Specialist, Amazon Web Services - Feb 21, 2022
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Resume Overview
School Attended
- Amazon Web Services
- Grayling High School
Job Titles Held:
- Fulfillment Associate
- Client Service Specialist
- Assistant Manager
Degrees
- No Degree
- High School Diploma
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