Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

To have a successful collection of businesses To became a successful veterinarian Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Industrious Fulfillment Associate experienced in fluid loading, package handling and employee training. Excellent time management and planning skills with proficiency in operation of standard warehouse equipment. Seeking permanent role with growing team. History of effectively fulfilling orders in high-volume warehouse settings. Proficient in loading, unloading and staging merchandise. Adept at safely operating equipment to meet production goals. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Competent stock professional adept at managing grocery products with speed and skill. Familiar with using hand trucks, pallet jacks and forklifts. Excellent multitasking, organizational and listening abilities. Detail-driven Order Filler with experience working for several large marketing companies. Looking for similar position where attention to detail, exemplary packing skills and inventory tracking knowledge will be put to good use. Proficient in adhering to company policies and procedures while pricing merchandising to achieve business objectives. Successful at performing audits on sales, refunds and disbursements with accuracy. Methodical and focused professional skilled in performing price tag replacements and updates. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.

Skills
  • Pallet jack experience
  • Package verification
  • Product selection
  • Product packaging
  • Shipping and receiving
  • Order status updating
  • Order picking abilities
  • Materials transport
  • Product organization
  • Merchandise restock
  • Safety methods
  • Report generation
  • Price negotiation
  • Loss prevention
  • Inventory replenishment
  • Boxing and labeling
  • Workload priorities
  • Heavy lifting
  • RF scanning devices
  • Product displays
  • Mentoring and training
  • Shipping oversight
  • Dependable and reliable
  • Inventory tracking
Experience
11/2019 to Current Fulfillment Associate Thomas Jefferson Foundation, Inc. | Charlottesville, VA,
  • Accepted, processed and filled orders quickly and accurately.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Verified items correctly matched to sales check for packing and shipment.
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Utilized shipping system software to coordinate uploaded files to shipping delivery service.
  • Maintained working order of facility equipment by coordinating repairs, ordering new equipment and retiring outdated equipment.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Took custom orders from clients and provided accurate quotes.
  • Pulled merchandise to fulfill orders to specification.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked products by matching numbers and product descriptions using voice audio headset.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
  • Followed order sheets to pick correct stock and prepare pallets.
  • Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
  • Conducted inventory transactions using scanner gun.
  • Labeled boxes and placed in outbound collection areas.
  • Limited damage to products and orders by using care when choosing items.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Prepared inventory for shipment by attaching tags and labels.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Packed fragile items with bubble wrap to prevent breakage during shipping.
  • Examined final products for conformance with quality and design standards.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Managed daily operations of branch, order fulfillment and customer service.
  • Reviewed orders for specialty codes to determine item locations in warehouse.
  • Processed daily orders through multi-carrier manifest system.
  • Pulled and packed products from shelves based on customer orders.
  • Prepared domestic and international shipments for transportation.
  • Generated fulfillment reports to keep track of product movements.
  • Set up and tended equipment with machine operators to complete runs.
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
  • Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
  • Used handheld scanners to key in data for packages.
  • Confirmed items picked for orders by keying codes into system.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Sorted and packaged products to prepare for processing or shipment.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Attended company safety meetings to implement new measures.
  • Reduced waste by adhering closely to packaging procedures and monitoring use of packaging materials.
11/2018 to 06/2019 Omi/Customer Service Representative Vail Resorts | Glenwood Springs, CO,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 24+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Exceeded company productivity standards on consistent basis.
04/2016 to 08/2017 Cashier Bass Pro Shops | Longview, TX,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Increased sales by suggesting specific complementary items to customers.
02/2015 to 07/2015 Apparel Associate Walmart | City, STATE,
  • Recovered and organized stock throughout each shift to keep racks customer-ready.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Worked with management to quickly replenish low or out-of-stock items.
  • Maintained customers' available product selections by quickly replenishing products from incoming freight.
  • Greeted customers within seconds to engage and assist with apparel needs.
  • Offered customers maximum value by continuously learning about new products and related services.
  • Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Communicated item availability with retail team members and shoppers.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Implemented store visual standards with proper product placement and advertisement displays.
  • Coordinated and merchandised seasonal collections and designs based on trending styles.
Education and Training
Expected in | Wenonah High School, Birmingham, AL GPA:

Sing Christmas carols to the elderly

  • Student Government Association Member
  • 3.0 GPA

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Resume Overview

School Attended

  • Wenonah High School

Job Titles Held:

  • Fulfillment Associate
  • Omi/Customer Service Representative
  • Cashier
  • Apparel Associate

Degrees

  • Some College (No Degree)

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