- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
A dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and a transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Experienced in managing employee benefits/ compliance, employee hiring/ on-boarding, performance management processes. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
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General Dynamics – Stafford, VA,
- Fulfilled and packaged orders for customers while on the production floor.
- Help new and current employees with job skills and answered any questions they may have had while performing the duties of their job.
- Support new network initiatives through updated training.
- Engage with new hires, associates and ambassadors to continually focus on meeting the customers’ expectations.
- Conducted over 60 site tours to help on-board future Amazon workers.
- During the 2019 Peak season at DEN3, toured over 1980 people increasing job growth within the company.
- Prepare and teach the potential new hires the language and workflow of DEN3.
- Incorporated the fundamentals of developing the best to ensure growth within the company.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
Synnex Corporation – Chino, CA,
- Using the PMI system and made schedules and routes for all 20 drivers
- Organized and structured formats of routes to transport Medicaid participants to and from medical appointments.
- Kept accurate payroll records for current employees.
- Conducted first round interviews for new and future employees.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Supervised personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Oversaw team of 10 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Maximus – City, STATE,
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended health plans to customers and suggested other options if preferred plans were unavailable.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded proactively and positively to rapid change.
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Analyzed modified Qualified Health Plans and Medicaid Plans for clients
- Reported data to Federal and State employees, for tax purposes, etc.
- Reported fraudulent documents to the proper departments for further review.
Sears Brands LLC – City, STATE,
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers and banks via multiple channels directly, to notify of fraudulent activity and minimize impacts.
- Worked effectively with peers and leadership by communicating fraud trends in a constructive manner, provided detailed documentation on each account ensuring protocol was followed.
Lincoln High School - Des Moines, IA
DMACC - Ankeny, IA
University of Colorado Denver - Aurora, CO
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Resume Overview
School Attended
- Lincoln High School
- DMACC
- University of Colorado Denver
Job Titles Held:
- Fulfillment Associate/Ambassador/Tour Site Leader
- Transportation Manager/Coordinator
- Customer Service Agent
- Fraud Prevention Analyst
Degrees
- High School Diploma
- Associate of Arts
- Associate of Science
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