Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Dependable leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
  • Cost reduction strategies
  • Project planning and development
  • Customer relations specialist
  • Process improvement
  • Quality assurance and control
  • Organized
  • Results-oriented
  • Natural leader
  • Project management
  • Network maintenance
  • Exceptional interpersonal communication
Work History
02/2017 to Current FTTH New Build Project Manager At&T | , TX,

Directed all phases of the FTTH New Build project, from Designing the network to Building it and Installing the subscribers.

Developed executive presentations and reports to facilitate project evaluation and process improvement.

Implemented a set of comprehensive tracking processes to monitor performance.

Directed planning, budgeting, vendor selection and quality assurance efforts.

Supervised the work of 25  in-house crews and 10 contractor crews, offering constructive feedback on their work performance.

Defined clear targets and objectives and communicated them to other team members.

Monitored timelines and flagged potential issues to be addressed.

Directed quality assurance efforts to maximize efficiency\'s and minimize failed builds.

06/2015 to 02/2017 Current Outside Plant Supervisor City Of Boston, Ma | , MA, Managed the daily activity of the outside plant department for an area that covers 3 hubs, 800 nodes and 180k customers. Led a team 26 outside plant technicians, managed operations, quality assurance and compliance. Drove the return optimization initiative for my area and completed it 6 weeks ahead of schedule. Responsible for FCC proof of performance results for southern NJ, as well as, personally performed audits on test points throughout the region. Designed and implemented all performance improvement plan guidelines for the southern region of NJ
07/2013 to 07/2015 Corporate Technical Compliance Technician Sunnova | San Diego, CA, Under Minimal Supervision, Responsible of all FCC and OCTV Filings for the State of New Jersey and also for the NYC DOITT also in this role I work side by side with Vendors like VeEx, Effigis and Arcom in Deploying new products to the field. I am soly in charge in the up keeping of the VeEx V300 Server that controls all meters in Field Operations in NYMA. Effectively manage 3 techs in the group and give them direction on how to grade a System after all aspects have been tested and analyzed. Plus fluent in IP address decoding and worked side by side with Network Management.
08/2007 to 07/2013 Outside Plant Technician Cablevision System Corporation | City, STATE, Under minimal supervision, responsible for the installation, service, and repair of telecommunications capability from the first active device to the customer\\'s television, telephone or computer, in a manner that ensures company technical requirements are met and complete customer satisfaction is achieved. Works on non-routine and complex assignments of the most advanced technologies that are varied in nature where evaluation and ingenuity is required. Understands and operates all types of advanced testing and diagnostic equipment or instrumentation
02/2007 to 08/2007 Construction Supervisor Choice Cable TV | City, STATE, In charge of all Construction in 28 towns. Monitor contractors and perform surveys on future plant installations. QC work of all contractors after completed also proof and submit every new plant.
08/2003 to 02/2007 Multi Product Telecom Tech Cablevision System Corporation | City, STATE, Performed Professional and customized installations which includes wall fishes, underground drop repair and digging of them, also disconnects, reconnects, relocation of outlets and outside drops, c.o.s. And leakage detection and repair. Promoted problem resolution on all cable and modem, telephony services. Digital video recorder installation and network installation on schools and V.I.P. installs also Performed Quality Control inspections and on site job inspections.
08/2002 to 08/2003 Field Service Supervisor 180 Connect Inc. | City, STATE, Effectively supervised and managed the installation department compromised of 25 technicians. Averaging 180 Installs and C.O.S. a day always in compliance of our client\'s requirements. Had to perform Quality control inspections on personal according to my client\'s requirements and performed on site inspections on technicians according to O.S.H.A and O.C.T. requirements.
2001 to 08/2002 Cable Installation Tech. 180 Connect Inc. | City, STATE, Installed CATV and telephony in residences and businesses. All according to OSHA and OCT requirements.
Active Member of the S.C.T.E. also actively on the Board of Directors S.C.T.E. NJ Chapter.

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    Job Titles Held:

    • FTTH New Build Project Manager
    • Current Outside Plant Supervisor
    • Corporate Technical Compliance Technician
    • Outside Plant Technician
    • Construction Supervisor
    • Multi Product Telecom Tech
    • Field Service Supervisor
    • Cable Installation Tech.


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