Frozen And Dairy Team Lead resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated and knowledgeable Team Lead with 3 years in management that drives the customer experience as well as caring and supervising 10 to 40 associates at a time. A motivated, outgoing, and versatile associate of 8 years equipped with a background in pharmacy technician, electronics, housekeeping, and the food industry. This knowledge helps broaden interpersonal expertise providing hospitality, confidential care, leadership and dedication to any business.

  • N.H.A. Pharmacy Certification
  • FDA Compliance
  • Chemical Handling
  • Able to Lift 50 Lbs. and up.
  • Bloodborne Pathogen Training
  • Exceptional Time Management
  • CDC Sanitation Guidelines
  • Microsoft Office
  • HIPPA laws
  • Team Leadership (management experience)
  • Pallet Jack, Electric Jack, Walkie Stacker, and Hand Truck Operations.
  • GPS Navigation
Frozen and Dairy Team Lead, 05/2022 - Current
Department Of Health And Human Services Nespelem, WA,
  • Ordering for milk 3 times per week, feature ordering and planning.
  • Execution of food safety processes across all shifts from overnights, to 1st and 2nd shifts.
  • 20 minute cold chain, cross contamination, process organic reclamations and rotation of products.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Digital Team Lead (O.P.D.), 11/2021 - 05/2022
Richemont Los Angeles, CA,
  • Supervised 20 associates daily, total of 40 in Online Pickup Delivery.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Sense of urgency, making sure customer's orders are fulfilled two hours before their pickup time.
  • Delivering quality products to customers while dispensing exactly what was requested.
  • Observing daily reports on areas of opportunity like in stock availability, customer wait times, associate productivity, and customer feedback to make sure O.P.D. excels across all boards.
  • Building Team rapport throughout Walmart by helping pull outdated food, stocking freight in crucial areas, zoning.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Scanned items when pulling from shelves to update system stock information.
  • Assisted teammates with daily tasks during peak periods to ensure business ran smoothly.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Entertainment Team Lead, 03/2021 - 11/2021
Servicemaster Clean Galax, VA,
  • Supervised 10 associates and 3 Third-Party hires.
  • Knowledge of printers, maintenance of, connectivity, and upkeep of standards for Fuji-film inspection biannually.
  • Modular resets as well as planning out clearance and new freight flow.
  • Staffing department to meet customer demand. (Black Friday, weekends, and first of month.)
  • Conducting daily inventory audits on high dollar merchandise such as iPhone's, Samsung's, gaming consoles, and computers.
  • Driving customer experience with cell phones, photo lab, and gaming hardware as well as troubleshooting issues customers may have within these realms.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Educated customers on various electronics and media products, enabling better buying decisions.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
Pharmacy Technician, 03/2018 - 07/2019
Walmart City, STATE,
  • Achieving National Healthcare Association certification by January 2019; certified within Ohio under their Board of Pharmacy within 9 months.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volumes of prescriptions and responded to customer questions.
  • Verified prescriptions and drug labels, documents, and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Mixed pharmaceutical preparations according to written prescriptions.
Delivery Driver/Food Prep, 04/2018 - 01/2019
Pizza Hut City, STATE,
  • While working at Walmart's Pharmacy, this became job number two.
  • Learning and receiving food handlers license.
  • Developed abilities to multitask in smaller environments answer phones, take orders, make food, and deliver said food.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Also assisting any customers that came in for their pickup orders.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Removed trash and cleaned kitchen garbage containers.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Navigated urban and rural delivery routes and delivered food items at or before quoted times.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination addresses.
  • Collected tips from customers through hands-free electronic methods.
  • Maintained clean traffic record and kept vehicle clean and in top operating condition.
  • Helped recruit and train new team members.
  • Recorded weekly hours and mileage for accurate payment.
  • Delivered fresh food to customers across local area.
  • Offered customers information about restaurant menu items or special promotions.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
Sales Associate, 05/2015 - 01/2023
Walmart City, STATE,
  • 8 years of employment at Walmart has built drive and understanding for customer experience and excelling into management.
  • Always bright and bubbly delivering Walmart's 10 foot rule which is always speaking and acknowledging customers and associates alike within 10 feet.
  • This approach with knowledge of products from all corners of Walmart aids in any situation while conveying excellent experiences for customers and associates.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures and customer services.
Housekeeping, 06/2013 - 04/2015
Adventures, Gorge Resort City, STATE,
  • Core Team Member observed and given title to by manager Levi Smith.
  • Driver privileges to transport supplies and employees to cabins.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Hot Tub operations and cleaning standards.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Checked inventory for required supplies and made lists for needed cleaning products.
Education and Training
Bachelor of Arts: , Expected in 04/2016
Marshall University - Huntington, WV,
High School Diploma: , Expected in 05/2013
Fayetteville High School - Fayetteville, WV,
  • Certified Pharmacy Technician (CPhT) (NHA Certification)
  • Certified by the Pharmacy Technician Certification Board (PTCB)

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Resume Overview

School Attended

  • Marshall University
  • Fayetteville High School

Job Titles Held:

  • Frozen and Dairy Team Lead
  • Digital Team Lead (O.P.D.)
  • Entertainment Team Lead
  • Pharmacy Technician
  • Delivery Driver/Food Prep
  • Sales Associate
  • Housekeeping


  • Bachelor of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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