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frontline support electronic technician resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detail-oriented Electronics Technician with 20+ years experience. Proficient at repairing complex digital and analog circuits. Adept at maintaining, installing and repairing Blow Out Preventer (BOP) and other electronic control systems including instrumentation with specialties in diagnostic and troubleshooting. Experienced in real-world, on-site conditions and laboratory environments. Great organizational, analytical and documentation skills. Dedicated to delivering cost-effective electronics solutions and determining timely solutions.

Skills
  • Test Equipment Setup
  • BOP Control Equipment Testing
  • Electrical and Electronic Troubleshooting
  • Wiring and Soldering
  • Mechanical Testing
  • Technical Documentation
  • Electronics Manufacturing
  • Mechanical and Hydraulic Troubleshooting
  • Customer Service
  • Computer Skills
  • Inspection and Diagnostics
  • Installation, Maintenance and Repair
  • Complex Problem Solving and Resolution
  • Blueprint, Schematic Reading and interpretation
  • Electrical Control Systems Installation
Experience
03/2016 to 10/2020
Frontline Support Electronic Technician Baker Hughes, A GE Company / Hydril City, STATE,
  • Initiate, coordinate and drive immediate business response to customer urgent and rig critical issues.
  • Translate engineering and technical requirements for field operational execution.
  • Act as part of quick response team by providing technical support in the investigation and root cause analysis of customer drilling equipment.
  • Perform complex troubleshooting and repair support of drilling equipment.
  • Provide technical response and focus to customer inquiries using a standardized case management and commitment tracking process and tools.
  • Perform electrical, electronic and hydraulic testing of MUX drilling equipment.
  • Prepared instructional guides for repairing, calibrating and maintaining equipment and systems.
  • Provided design details and recommended modifications to engineering designs.
07/2012 to 03/2016
Parts and Repair Service Manager GE Oil And Gas / Hydril City, STATE,
  • Provided technical support to the O&G business in the areas of diagnostics, tooling, assembly-development and improvements
  • Created an employee and customer friendly environment
  • Ensured compliance with all quality and safety procedures; identified long-term programs for improving facility safety and product quality.
  • Worked with cross functional groups to solve complex problems utilizing lean-manufacturing principles and participated in action workouts to reduce overall costs and increase capacity
  • Supported Root Cause Analysis of Quality non conformances / Non Conformance Report (NCR), helped provide short-term & long- term corrective actions, and implementation
  • Provided technical support for customer inquiries related to repairs.
  • Managed employee schedules and daily assignments in order to assign tasks to associates to fit skill levels and maximize team performance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided regular one-on-one coaching sessions and meetings with employees in order to review performance and priorities and provide feedback to continuously improve individual and team performance.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Organized and updated schedules to optimize coverage for expected customer demands.
08/2008 to 07/2012
Warranty/Guarantee Specialist GE Oil & Gas Pressure Control/ Hydril City, STATE,
  • Receive and do initial inspection of customer owned equipment returned from the field for repairs, upgrades and 5 year re-certification.
  • Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
  • Documented results of diagnostic tests and conferred with customer representatives to understand findings.
  • Diagnosed and isolated system malfunctions with visual inspections, testing instrumentation and software systems.
  • Inspected and tested electronic systems to diagnose issues, using voltmeters and various other pieces of electrical and electronic test equipment.
  • Prepared accurate estimates, quotes and work orders based on expected labor and parts requirements for each job.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Perform repairs and/or upgrades to customer owned equipment returned from the field.
  • Performed total rebuilds and testing of customer owned equipment for 5 year re-certifications.
  • Recorded results of diagnostic tests, parts used and repairs performed.
02/2006 to 08/2008
Control Specialist Hydril City, STATE,
  • Read and interpreted technical manuals, drawings and schematics to make accurate interconnections of BOP control systems in testing environment.
  • Perform pre-factory acceptance test of multiple BOP control systems per engineering instructions and technical manuals.
  • Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
  • Perform factory acceptance test of multiple BOP control systems with the perspective drilling customer’s representative per engineering instructions and technical manuals
  • Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
  • Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
  • Performed training of manufacturing personnel to enable manufacturing’s control department in having multiple personnel qualified in performing these tasks and duties.
07/1998 to 02/2006
Field Service Electrical Technician Hydril City, STATE,
  • Traveled to various drilling customers offshore drilling rig locations within the US and abroad for installation, startup and service of BOP Control Systems.
  • Tested and repaired electric motors, variable frequency drives, alarms and control systems.
  • Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
  • Tested circuitry and electronic components according to engineering instructions, technical manuals and assisted in specialized test procedures.
  • Repaired electrical equipment using hand/power tools and diagnostic equipment.
  • Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
  • Produced thorough, accurate and timely reports of project activities.
  • Leveraged outstanding communication, interpersonal and people skills to work well with clients.
Education and Training
Expected in 02/2016
: Compressed Gas Safety
GE Oil And Gas - Houston, TX,
GPA:
Expected in 06/2010
: Hydrilglyphics, Introduction To Fluid Power Symbol
GE Oil And Gas - Houston, TX,
GPA:
Expected in 06/2010
: MUX Control System Course
GE Oil And Gas - Houston, TX,
GPA:
Expected in 02/2010
: Certified Electrical Workmanship Specialist
GB Consulting - Houston, TX,
GPA:
Expected in 11/2006
: Certified IPC Specialist
Pro Staff - Houston, TX,
GPA:
Expected in 11/2006
: Wire Harness Assembly Specialist
Pro Staff - Houston, TX,
GPA:
Expected in 10/2005
: Certified Solder Specialist
Pro Staff - Houston, TX
GPA:
Expected in 09/2004
: Offshore Safety Emergency Training
RGIT Montrose - Montrose, Scotland,
GPA:
Expected in 07/2001
: Troubleshooting, Maintaining & Upgrading PCs
CompuMaster - Mission, KS,
GPA:
Expected in 03/2001
: H2S, HazCom, Lockout/Tagout Safety
TAMCO Safety Services - Conroe, TX,
GPA:
Expected in 04/1993
: Excavation Safety Course
The Texas A&M University System - College Station, TX,
GPA:
Expected in 04/1982
GED:
Alvin Community College - Alvin, TX
GPA:

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Resume Overview

School Attended

  • GE Oil And Gas
  • GE Oil And Gas
  • GE Oil And Gas
  • GB Consulting
  • Pro Staff
  • Pro Staff
  • Pro Staff
  • RGIT Montrose
  • CompuMaster
  • TAMCO Safety Services
  • The Texas A&M University System
  • Alvin Community College

Job Titles Held:

  • Frontline Support Electronic Technician
  • Parts and Repair Service Manager
  • Warranty/Guarantee Specialist
  • Control Specialist
  • Field Service Electrical Technician

Degrees

  • GED

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