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Front Waiter Resume Example

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FRONT WAITER
Summary

I am an enthusiastic individual with over five years experience in customer service satisfaction and a lifetime of mountain resort familiarity. I have a wide range of expertise in the clientèles well-being within various restaurants, bars, hotels and ski resort administrations. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.I bring exceptional interpersonal skills and considerable dedication to any enterprise's environment creating positive integration with colleagues and customers as well as developing valuable friendships.

Highlights
  • Highly responsible and reliable
  • Works well under pressure

  • Upbeat, outgoing and positive
  • Strong customer relationship builder
  • Sensitive to cultural diversity
  • Bilingual in French and English
  • Point of Sale (POS) system operation
  • High-volume dining and critically acclaimed fine- dining experience.
  • Plate presentation skills
  • Banquet operations and off-site catering.
  • VIP services.
  • In-depth food and wine knowledge
Experience
Front Waiter Dec 2012 to May 2013
 Restaurant La Luge, Hotel Le Blizzard 5***** － Val D'Isere , France
  • PI POS system (system Francaise)
  • Developed and maintained exceptional customer service standards in an international setting in France.
  • Assistant to co-workers.
  • Cleaned and prepared various foods for cooking or serving.
  • Cleaned bars, work areas, and tables.
  • Responsible for daily set up of service stations and preparation for nightly service.
  • Greeted guests and sat them at tables or in waiting areas.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
Front Waiter Jul 2012 to Oct 2013
 Hotel La Villa 5***** 1* Michelin Relais & Chateaux － Calvi, Corsica, France
  • Lead server in 1 star Michelin restaurant in a luxury hotel.
  • Responsible for daily set up in FOH 'mise en place.'
  • Properly noted patrons' dining reservations.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Recorded and delivered room service requests.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Consistently adhered to quality expectations and standards.
  • Responsible for FOH cleanliness and appropriate set-up for fine dining service.
  • Directly responsible for correct table settings and cutlery for each course and coordination of timing between courses to the chef.
  • Prepared food tableside, including describing and cutting the regions local cheese selection from the cheese platter.
  • Provided high quality service in a fine dining Michelin Star experience.
Front Waiter Dec 2011 to May 2012
 Restaurant La Luge, Hotel Le Blizzard 5***** － Val D'Isere, France
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Translated questions and concerns about menu selections from guests and made recommendations when requested.
  • Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.
  • Routinely checked and translated menus to verify they were current and clean.
  • Politely answered phones promptly and recorded and confirmed reservations.
Server/Cocktail Waitress Jan 2009 to Sep 2011
 The Mediterranean Restaurant － Boulder, CO
  • Worked as a senior server in one of Colorado's most successful and known restaurants.
  • Worked 40 hrs/week in parallel to attending school.
  • Open table experience.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • TIPS Certification.
  • POS restaurant system.
  • Hosting and seating clients.
  • Busing and resetting tables properly for next turn of service.
  • Catering.
  • Weekly food and wine educational courses led by executive chef and in house sommelier on menu changes and food and beverage pairings.
Junior Varsity/ Head Coach Aug 2010 to Nov 2010
 Shining Mountain Waldorf High School － Boulder, CO
  • 2 consecutive seasons, coached an all girls High school grade 7-12 volleyball team.
  • Created and ran up-to-date and relevant drills.
  • Motivated and encouraged student athletes to do their best during practices and games.
  • Coordinated scheduling and field and facility use with the activities office.
  • Helped develop each participants physical and psychological fitness.
  • Organizing team building exercises.
  • Daily training plans and exercises.
  • Transportation of team members to/from away events.
  • One-on-one student/athlete evaluations and progress meetings.
  • Mentor and leader to community youth.
Server, bartender, and éevent coordinator Jan 2007 to Jan 2009
 Seven Eurobar & Restaurant － Boulder, CO
  • Aloha POS System
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Completed opening and closing checklists according to set standards.
  • Quickly mixed a variety of simple and complex cocktails.
  • Participated in bar incentives and contests for guests to drive sales and promote the venue.
  • Promoted upcoming bar events, programs and weekly trivia game nights.
  • Sliced and pitted fruit and filled ice bins with crushed or cubed ice.
  • Set up special events and private parties.
Ski Tech, Retail and Rental Sales Jan 2004 to Jan 2006
 Mountain Adventure Center Ski Shop － Winter Park, CO
  • Skis and ski boot technician.
  • RTP POS system
  • Retailer and rental sales.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Received and processed cash and credit payments for in-store purchases.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers.
Education
Bachelor of Science, International Affairs 2011 University of Colorado Boulder － Boulder, CO, USA
Bachelor of Arts, Linguistics 2011 University of Colorado Boulder
  • Minor in French
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Resume Overview

Companies Worked For:

  • Restaurant La Luge, Hotel Le Blizzard 5*****
  • Hotel La Villa 5***** 1* Michelin Relais & Chateaux
  • The Mediterranean Restaurant
  • Shining Mountain Waldorf High School
  • Seven Eurobar & Restaurant
  • Mountain Adventure Center Ski Shop

School Attended

  • University of Colorado Boulder

Job Titles Held:

  • Front Waiter
  • Server/Cocktail Waitress
  • Junior Varsity/ Head Coach
  • Server, bartender, and éevent coordinator
  • Ski Tech, Retail and Rental Sales

Degrees

  • Bachelor of Science , International Affairs 2011
    Bachelor of Arts , Linguistics 2011

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