I have 13 years of clinical and clerical experience in the medical field. I have been on both the clerical and clinical sides of the field. I Have developed empathetic as well as professional people skills which helps immensely in all aspects of the medical field. I adapt well to my environment and thrive on being challenged by fast paced environments. I respect authority and work well with everyone. I am thankful and appreciate any opportunity to learn a new skill or see a new perspective on things. I understand that multi-tasking is a huge part in running a smoothing work environment and I feel confident in my skill to multi-task and prioritize any and all duties that I am responsible for. I understand that working as a team is what is best for any and all situations and I am more than willing to go above and beyond to help any and all team members to insure a more productive, positive and bonded work environment.
While being cross trained as a front office receptionist I was trained on how to greet patients, schedule and reschedule appointments, schedule time for medication representatives to sit down with our physician, verify insurances, collect co-pays, process cash payments, order office supplies for both the front office and back office, schedule legal depositions as well as print out requested legal paperwork for the providers to review at the next visit. Lastly, I would schedule transportation and interrupters for patients that required it.
While employed at Mission Medical I was crossed trained for multiple positions as the practice was a small practice. I started out as a back office assistant which had duties including but not limited to rooming patients, triaging patients, answers phones, communicating with pharmacies, obtaining prior authorizations from insurance companies for medications, authorizing medication refills, preparing injections, assisting with injections, staple and suture removals as well as checking procedure sites. I was also responsible for scheduling, collecting, packaging and sending out urine drug screens. Once the results for the urine drug screens were sent back I was responsible for reading, filing and flagging them if necessary for the physician to review at the next visit. The practice had two providers, one being a pain management specialist and the other being an orthopedic surgeon, I was responsible or keeping both of the patients roomed and their schedules running smoothly and in a timely manner during clinic. Friday was our day to order and count our supplies, I would take inventory on what supplies we had and what supplies we needed to order. On down days I would also thoroughly clean all the rooms and make sure they were properly stocked as well as properly dispose of in and all bio-hazard waste.
While being employed at Beaver Medical Group I worked in the medical records department and x-ray storage library. I was primarily responsible for organizing paper medical charts for the upcoming schedule dates. I would locate the charts in the medical chart library and then organize them by provider and appointment date and time. In the event that the chart was not filed in the library I would search the previous checked out location in the building and try to locate the chart for the upcoming appointment. I would also tend to the charts if needed, patching and or replacing the folders and organizing the notes inside the chart. Lastly, I would physically deliver the charts in order according to their schedule times.
While I was employed as a referral coordinator I was responsible for many daily duties such as but not limited to; scheduling surgeries and procedures for two providers, one being a pain management provider and the other being an orthopedic surgeon. My daily tasks would include scheduling for both providers, scheduling post operative appointments and rescheduling any appointments necessary, obtaining prior authorization from insurance companies for procedures as well as medication and DME, relaying instructions to prepare for procedure to the patient as well as relaying post-operative care instructions. While in my position I was also responsible for communicating with the surgical facility to manage the physicians schedules as they used multiple physicians. Physical copies of the schedule was requested to be organized along with specific lab results and medical records, the records were then sent down to the surgical center and verified. In the event that a surgery or procedure was not able to be carried out I would need to follow up with the patient and reschedule at a more appropriate time.
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