Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Resourceful and flexible; able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Excellent professional communication skills with customers and co-workers.
Greet and prepare patients for dental examinations. Coordinate appointment schedules for both the dentist and hygienist's in the office using the Dentrix software. Call on various insurance breakdowns and verified that the patient was still active under their policy. Answer phone calls and assist with any questions or concerns. Review status of waiting room on a routine basis to ensure that patients are being seen in a timely fashion. Provide appropriate postoperative instructions as prescribed by dentist. Accurately collect and record patient medical and dental histories. Trained co-workers on how to use Dentrix and how to call insurance companies for insurance breakdowns. Import and export X-rays through email to partnering dentist offices and patients.
Directed and supervised a team of 8-11 co-workers to meet daily time and production goals. Directed meetings multiple times a day to keep co-workers updated on performance, delivery, current issues and adjustments needed to stay on schedule. Possess the ability to efficiently identify problems and setbacks quickly so they could be addressed in a timely manner. Knowledge of lean fundamentals and manufacturing were requirements in all aspects of this job.
Assisted patients with activities of daily living such as: preparing meals, hygiene, ambulation, eating, dressing, toileting, physical therapy, taking medication, cleaning their house, running errands and transportation to various appointments. Performed taking vital signs such as: blood pressure and checking blood sugar levels. Provided company and monitored patients with dementia or Alzheimer's on night shifts.
Top 5% of the class. Only myself and another classmate passed the California State Certification test.
Fall 2011-Spring 2012.
Fall 2010-Spring 2011.
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