Enthusiastic graduate eager to contribute to team success through dedication and hard work with attention to detail. Results-driven with growing experience in achieving and surpassing objectives in sales, service, and performance. With goals to better company consumer relationships acting as an effective liaison during contract negotiations while remaining diplomatic when communicating with customers to build long-term, productive relationships. Successfully keep up with the market's fast pace environment through research and intuition.
Skills
Active utilization & application of business fundamentals and psychological principles
CITI Research Certified
Socially perceptive & retain clientele preferences well
Product Promotions
Skilled in solving complicated, situational issues
Strong Technology Expertise
Inventory management & merchandise experience
Professional Experience
Front Office Associate, 05/2022 to 06/2022 The Church Of Jesus Christ Latter-Day Saints – Idaho Falls, ID,
Greeted divers and other customers upon arrival, offered assistance and answered questions to build rapport and retention.
Coordinated master schedule by booking and rescheduling dive trips and/or class instructions while balancing workloads.
Took more than 100 incoming calls per day from current and prospect customers: provided information; booked dive trips, dive instruction courses, travel arrangements and venues via request; also processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Maintained transaction security by verifying payment cards against identification.
Completed diver check-in processes by: verifying the diver's certification level, ensuring liability waivers are signed, adding approved diver(s) to the boat manifest while also invoicing them, then finally submitting the official boat manifest to the captains only after confirming that the completed boat manifest is entirely accurate.
Processed and prepared documents such as business or government forms and expense reports.
Receptionist/ Medical Retail Sales Associate, 09/2021 to 03/2022 Alarm.Com – Provo, UT,
Provided positive first impressions upon welcoming existing members as well as new and potential customers.
Increased overall customer experience by tending to needs and maintaining service standards by supporting staff in effective handling of service issues & customer communications.
Interacted with 20-30 customers on average per day.
Consistently exceeded weekly sales quotas, gaining on average 40% of new or first time customers as leads or members.
Boosted membership return on revenue by 76.70% during the first month of hire using effective sales techniques to sell memberships and services.
Marketing Specialist, 12/2020 to Current M Aesthetic – City, STATE,
Represented M Aesthetic building brand awareness while assisting with various needs concerning business activities.
Liaised with customers(B2B), consumers(B2C), and management to better understand current needs and generate optimal customer/consumer focus values.
Analyzed data from previous and current marketing campaigns to improve future results.
Initiated success of client's organization by improving performance and creating partnerships with businesses of similar value and service—wHydrate being one of the partnerships.
Developed technical and non-technical marketing presentations and public relations campaigns, with various promotional products— e.g.“got Botox?”
Increased business growth outcomes by effectively collaborating with financial departments; Priced Botox and Juvéderm® services profitably to meet demand e.g.Treatment sales per individual client averaged at about $500 for lips, $1600 for cheeks, and $330 for Botox.
Planned marketing initiatives and leveraged referral networks which consisted of industry-alike salons and medical boutiques in efforts to promote business development.
Conducted good-faith conversations via phone and e-mail: building rapport with current and prospect business partners; while also keeping base with clientele in regards to status of treatments, financial transactions, and/or potential opportunities in the industry.
Exhibitor, 11/2021 to 11/2021 DEMA Show 2021- Spacefish Army – City, STATE,
Increased product appeal and customer experience by displaying/modeling assorted apparel to educate and entice potential customers, effectively communicating and demonstrating the product’s value, quality and style.
Collaborated with demonstration team to engage large crowds; Interacted with about two to three hundred people out of a little over a thousand of DEMA exhibitors.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Planned and organized sampling events by working hand-in-hand with brand creators and leaders.
Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Minor: Psychology, Expected in 08/2021 Georgia College And State University - Milledgeville, GA GPA:
BBA: Marketing, Expected in 05/2021 Georgia College And State University - Milledgeville, GA GPA:
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