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Front End Team Leader Resume Example

Resume Score: 90%

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FRONT END TEAM LEADER
Professional Summary
Service-focused professional and friendly team leader with a knack for building productive working relationships. Extensive cash handling experience in POS systems.
 HIGHLIGHTS -Excellent multi-tasker -Cash handling accuracy -Inventory control procedures -POS systems knowledge -Loss prevention -Display resetting -Visual displays -Organized
ACCOMPLISHMENTS Received "exceeds expectations" ratings on performance reviews. Routinely helped as many as 100 customers each day in a high-volume retail outlet. Supervised team of five staff members.
Skills
Work History
Front End Team Leader, 04/2014 to Current
Best Buy – Kalispell, MT
  • Trained and developed new associates on POS system and key sales tactics.
  • Reordered inventory when it dropped below predetermined levels.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Generated repeat business through exceptional customer service.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Trained staff on operating procedures and company services.
  • Identified individual development needs with appropriate training.
  • Effective liaison between customers and internal departments.
Cashier, 05/2013 to 09/2013
Super One – Kalispell, MT
  • Greeted all customers.
  • Executed cash transactions quickly and accurately.
  • Checked out customers and bagged items quickly.
  • Served shoppers in a prompt, courteous and friendly manner.
  • Also assisted the customer service department/video with check out of customers.
  • This adds completing Western Union, lotto and money orders.
Server/Cashier, 08/2012 to 02/2013
The Lodge at the McGregor Lake – Marion, MT
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
HR Associate, 01/2011 to 05/2012
Kalispell Regional Medical Center – Kalispell, MT
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Organized employee schedules, department phone lists and business card orders.
  • Handled and distributed all incoming and outgoing mail.
  • Organized a build day with habitat for humanity for the HR Department.
Buyer, 09/2007 to 02/2010
Westport Shipyard – Westport, WA
  • Utilized computerized system to purchase products for five facilities to manufacture multi- million dollar yachts to order.
  • Purchased for employee tool purchase and repair program on production floor.
  • Also, procure raw material, piece parts, tooling, custom made parts and supplies needed for the company to manufacture yachts.
  • Compared suppliers performance and made informed decisions on who to purchase from due to price and delivery.
  • Procured product lines from Grainger, Stellar and MSC.
  • Fostered an environment which encouraged continual process improvements.
  • Effective liaison between customers and internal departments.
Department Manager/Cashier, 09/2000 to 02/2007
Fred Meyers Stores – Vancouver, WA
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire department.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Followed plan-o-grams, set ad, built displays, worked inventory, and assisted with inventory control.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Completed stock orders and managed inventory levels.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
Domestics Department Associate, 08/1995 to 03/1998
Troutman's Emporium – Kelso, WA
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags.
  • Informed customers about all product lines and services offered by the company.
  • Kept the showroom clean and maintained neat, orderly product displays.
Assistant Store Manager, 09/1989 to 02/1992
Wilson's Suede and Leather – Kelso, WA
  • Starting this position as a part time Christmas help, I proved myself a very strong sales associate and was quickly advanced into an Assistant manager.
  • I was put through a full management training course.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Followed merchandising guidelines to present visually appealing displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma: Kelso High School - Kelso, WA
Skills
ad, Assistant manager, cashier, clerical, customer service, data entry, delivery, fashion, fax, HR, inventory, inventory control, listening, management training, mail, money, MSC, neat, phone system, purchasing, sales, phone, video
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Resume Overview

Companies Worked For:

  • Best Buy
  • Super One
  • The Lodge at the McGregor Lake
  • Kalispell Regional Medical Center
  • Westport Shipyard
  • Fred Meyers Stores
  • Troutman's Emporium
  • Wilson's Suede and Leather

School Attended

  • Kelso High School

Job Titles Held:

  • Front End Team Leader
  • Cashier
  • Server/Cashier
  • HR Associate
  • Buyer
  • Department Manager/Cashier
  • Domestics Department Associate
  • Assistant Store Manager

Degrees

  • High School Diploma :

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