Service-focused professional and friendly team leader with a knack for building productive
working relationships. Extensive cash handling experience in POS systems. HIGHLIGHTS -Excellent multi-tasker -Cash handling accuracy -Inventory control procedures -POS systems knowledge -Loss prevention -Display resetting -Visual displays -Organized ACCOMPLISHMENTS Received "exceeds expectations" ratings on performance reviews. Routinely helped as many as 100 customers each day in a high-volume retail outlet. Supervised team of five staff members.
Skills
Work History
Front End Team Leader, 04/2014 to Current Best Buy – Kalispell, MT
Trained and developed new associates on POS system and key sales tactics.
Reordered inventory when it dropped below predetermined levels.
Assigned employees to specific duties to best meet the needs of the store.
Generated repeat business through exceptional customer service.
Instructed staff on appropriately handling difficult and complicated sales.
Solved unresolved customer issues.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Identified individual development needs with appropriate training.
Effective liaison between customers and internal departments.
Cashier, 05/2013 to 09/2013 Super One – Kalispell, MT
Greeted all customers.
Executed cash transactions quickly and accurately.
Checked out customers and bagged items quickly.
Served shoppers in a prompt, courteous and friendly manner.
Also assisted the customer service department/video with check out of customers.
This adds completing Western Union, lotto and money orders.
Server/Cashier, 08/2012 to 02/2013 The Lodge at the McGregor Lake – Marion, MT
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
HR Associate, 01/2011 to 05/2012 Kalispell Regional Medical Center – Kalispell, MT
Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Organized employee schedules, department phone lists and business card orders.
Handled and distributed all incoming and outgoing mail.
Organized a build day with habitat for humanity for the HR Department.
Buyer, 09/2007 to 02/2010 Westport Shipyard – Westport, WA
Utilized computerized system to purchase products for five facilities to manufacture multi- million dollar yachts to order.
Purchased for employee tool purchase and repair program on production floor.
Also, procure raw material, piece parts, tooling, custom made parts and supplies needed for the company to manufacture yachts.
Compared suppliers performance and made informed decisions on who to purchase from due to price and delivery.
Procured product lines from Grainger, Stellar and MSC.
Fostered an environment which encouraged continual process improvements.
Effective liaison between customers and internal departments.
Department Manager/Cashier, 09/2000 to 02/2007 Fred Meyers Stores – Vancouver, WA
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire department.
Offered exceptional customer service to differentiate and promote the company brand.
Followed plan-o-grams, set ad, built displays, worked inventory, and assisted with inventory control.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Assigned employees to specific duties to best meet the needs of the store.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Completed stock orders and managed inventory levels.
Loaded and unloaded merchandise using a ladder and pallet jack.
Domestics Department Associate, 08/1995 to 03/1998 Troutman's Emporium – Kelso, WA
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.
Informed customers about all product lines and services offered by the company.
Kept the showroom clean and maintained neat, orderly product displays.
Assistant Store Manager, 09/1989 to 02/1992 Wilson's Suede and Leather – Kelso, WA
Starting this position as a part time Christmas help, I proved myself a very strong sales associate and was quickly advanced into an Assistant manager.
I was put through a full management training course.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Mentored new sales associates to contribute to the store's positive culture.
Followed merchandising guidelines to present visually appealing displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma: Kelso High School - Kelso, WA
