Front End Team Lead Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Team leader with strong interpersonal relationship skills background combined with motivational and encouraging style. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote success. Well-organized and proactive professional with good communication skills and positive attitude.

  • Shift checklists
  • Opening and closing procedures
  • Cash transactions
  • Effective planning
  • Employee training
  • Administrative skills
  • Fluent in English and Spanish
  • Listening skills
  • Hospitality services
  • Conflict management
  • Verbal Communication
  • Adaptive team player
  • Problem-solving abilities
Front End Team Lead, 11/2020 to Current
Mcintosh Search Dallas, TX,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Delegated work to 80-100 employees based on shift requirements, individual strengths and unique training.
Customer Service Manager, 08/2019 to 11/2020
Ameripride Services, Inc. Pikeville, KY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Responded to in-person and online customers to improve company customer service ratings.
Cashier, 06/2017 to 08/2019
Vpne Parking Solutions Boston, MA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
Associate of Applied Science: Respiratory Therapy, Expected in 12/2022
El Paso Community College - El Paso, TX
English :
Native/ Bilingual:
Negotiated :
Spanish :
Negotiated :
  • Heartsaver First Aid with CPR and AED certified
  • AHA BLS CPR Certified

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Resume Strength

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Resume Overview

School Attended
  • El Paso Community College
Job Titles Held:
  • Front End Team Lead
  • Customer Service Manager
  • Cashier
  • Associate of Applied Science