Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Front End Team Lead well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3 years of experience to dynamic new position.


Promoted to a manager position after 9 months with company at the age of nineteen.

  • Accurate money handling
  • Problem-solving skills
  • Team Building
  • Cash Handling
  • Training and mentoring
  • Time management
  • Relationship building and management
  • Team Supervision
  • Opening and closing procedures
Work History
10/2020 to Current Front End Team Lead Bass Pro Shops | Nixa, MO,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted customers while remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Coordinated daily cash reconciliation in high-volume location.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues.
  • Responded to customer requests for products, services and company information.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by monitoring call-outs.
  • Maintained financial accuracy when handling over $125,000
  • Directed group of 45 associates handling customers needs and checkout experience.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Learned Customer Service and Money Center positions and provided backup at key times.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Supervised on average per day 35-45 front end associates, which include 8 different job positions/responsibilities.
  • Supportively directed team of 45 front end associates, consistently improving performance and efficiency to maximize operational results.
  • Maintained friendly and professional customer interactions.
  • Oversees and leads a team of 100+ total front end associates.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked closely with the assistant store manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Monitored cash drawers in 22 checkout stations to verify adequate cash supply.
03/2019 to 10/2020 Customer Service Manager Caterpillar | Houston, TX,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Developed and maintained courteous and effective working relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Accurately counted and handled money throughout entire shift.
  • Safely and efficiency transported money from different areas of the store.
  • Checked and corrected price changes.
  • Verified deposit amounts.
  • Audit registers.
  • Delegate tasks.
  • Managed a team of 45+ associates with 7 different job positions.
  • Responsible for all questions regarding POS systems throughout entire store.
  • Stocked merchandise and corrected shelving labels.
  • Maintained a professional manner in a high-stress environment.
  • Cashed checks, processed money orders, loading money onto cards, and efficiently processing bill payments.
  • Returning merchandise on a POS system.
  • Assisting in accident reports.
  • Handling customers complains and concerns, while maintaining a professional attitude.
  • Fixing and resolving issues with a Revolution cash recycling machine.
01/2019 to 03/2019 Customer Service Associate Corptax | San Diego, CA,
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
05/2018 to 01/2019 Cashier King's Hawaiian | Flowery Branch, GA,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Trained as Customer Service associate and provided back-up coverage to provide customers with optimal support.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
05/2016 to 05/2018 Sandwich Artist Coborn's | Otsego, MN,
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Assisted guests, including offering personable greetings and taking orders.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Cleaned food preparation areas, tools and equipment.
Expected in 12/2018 High School | Home Schooled , Smiths Grove, KY, GPA:

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