, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Front End Team Lead well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3 years of experience to dynamic new position.
Accomplishments
Promoted to a manager position after 9 months with company at the age of nineteen.
Skills
Accurate money handling
Problem-solving skills
Team Building
Cash Handling
Training and mentoring
Time management
Relationship building and management
Team Supervision
Opening and closing procedures
Work History
10/2020 to CurrentFront End Team LeadBass Pro Shops | Nixa, MO,
Trained team members in successful strategies to meet operational and sales targets.
Assisted customers while remained poised and professional even in high-stress situations and when dealing with irate individuals.
Coordinated daily cash reconciliation in high-volume location.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues.
Responded to customer requests for products, services and company information.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Cross-trained existing employees to maximize team agility and performance.
Investigated and resolved customer inquiries and complaints quickly.
Trained staff on operating procedures and company services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Supervised site investigations, reported issues and escalated those that required further assistance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by monitoring call-outs.
Maintained financial accuracy when handling over $125,000
Directed group of 45 associates handling customers needs and checkout experience.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Learned Customer Service and Money Center positions and provided backup at key times.
Quickly and accurately counted drawers at start and end of each shift.
Assisted customers with locating and choosing merchandise in any store department.
Used POS system to enter orders, process payments, and issue receipts.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Supervised on average per day 35-45 front end associates, which include 8 different job positions/responsibilities.
Supportively directed team of 45 front end associates, consistently improving performance and efficiency to maximize operational results.
Maintained friendly and professional customer interactions.
Oversees and leads a team of 100+ total front end associates.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared working papers, reports and supporting documentation for audit findings.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Proved successful working within tight deadlines and fast-paced atmosphere.
Worked closely with the assistant store manager to maintain optimum levels of communication to effectively and efficiently complete projects.
Served customers in a friendly, efficient manner following outlined steps of service.
Monitored cash drawers in 22 checkout stations to verify adequate cash supply.
03/2019 to 10/2020Customer Service ManagerCaterpillar | Houston, TX,
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Developed and maintained courteous and effective working relationships.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Accurately counted and handled money throughout entire shift.
Safely and efficiency transported money from different areas of the store.
Checked and corrected price changes.
Verified deposit amounts.
Audit registers.
Delegate tasks.
Managed a team of 45+ associates with 7 different job positions.
Responsible for all questions regarding POS systems throughout entire store.
Stocked merchandise and corrected shelving labels.
Maintained a professional manner in a high-stress environment.
Cashed checks, processed money orders, loading money onto cards, and efficiently processing bill payments.
Returning merchandise on a POS system.
Assisting in accident reports.
Handling customers complains and concerns, while maintaining a professional attitude.
Fixing and resolving issues with a Revolution cash recycling machine.
01/2019 to 03/2019Customer Service AssociateCorptax | San Diego, CA,
Handled all customer service issues quickly to maintain high satisfaction levels.
Examined returned parts for defects and exchanged defective parts or refunded money.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Proved successful working within tight deadlines and fast-paced atmosphere.
05/2018 to 01/2019Cashier King's Hawaiian | Flowery Branch, GA,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Increased sales by offering advice on purchases and promoting additional products.
Answered questions about store policies and concerns to support positive customer experiences.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Checked prices for customers and processed items sold by scanning barcodes.
Trained as Customer Service associate and provided back-up coverage to provide customers with optimal support.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
05/2016 to 05/2018Sandwich ArtistCoborn's | Otsego, MN,
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Efficiently prepared sandwiches and other menu items for guests.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Assisted customers in choosing menu items by providing food complementing information.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Checked completed orders for accuracy and bagged meals for easy carrying.
Trained team members to prepare sandwiches and other items according to instructions.
Operated manual and electric appliances to peel, slice and trim food.
Executed sandwich artistry duties with very low occurrence of errors.
Assisted guests, including offering personable greetings and taking orders.
Maintained clean, sanitized and well-organized food preparation zones.
Cleaned food preparation areas, tools and equipment.
Education
Expected in 12/2018High School | Home Schooled , Smiths Grove, KY, GPA:
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