Livecareer-Resume

Front End Team Lead Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and reliable Front End Team Lead with strong ability in cash handling and cash office management. Offering organization, flexibility and motivation. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Communication
  • Time management
  • Planning
  • Organization
  • Collaboration
  • Decision-making
  • Flexible
  • Multitasking
  • Computer skills
  • Microsoft Office
  • Conflict resolution
  • Customer service
  • Team building
  • Problem resolution
  • Work ethic
Experience
Front End Team Lead, 03/2020 to Current
Mcintosh Search Dallas, TX,
  • Demonstrate self-reliance by meeting and exceeding workflow needs.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Improve customer satisfaction by finding creative solutions to problems.
  • Answer calls to assist customers.
  • Create agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Balance and resolve cash/check discrepancies.
  • Prepare deposits and maintain cash recycler.
  • Complete bank activity, audits, lottery management and long/short reviews.
  • Improve customer satisfaction by finding creative solutions to problems.
  • Assist in training new associates and ensuring they understand procedure and process.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Evaluated and authenticated returns, exchanges and voids.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to in-person and phone customers to improve company customer service ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Electronics Department Manager, 07/2019 to Current
Uline, Inc. Denver, CO,
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Checked inventory system to locate items at other stores, improving sales rates.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Counted and balanced registers.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Guided and supported staff members to consistently achieve team and personal goals.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Directed and supervised staff performance.
  • Assigned employees to specific duties to best meet needs of store.
  • Instructed staff on procedures for handling difficult transactions.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Used Point of Sale register system to complete transactions.
  • Processed credit card payments and counted back change and currency with accuracy.
  • Increased sales on consistent basis by developing key customer relationships.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Customer Service Manager, 05/2015 to Current
Wal-Mart Supercenter City, STATE,
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Evaluated and authenticated returns, exchanges and voids.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education and Training
Associate of Applied Science: Information Technology, Expected in 05/2013
to
Caldwell Community College And Technical Institute - Hudson, NC
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Caldwell Community College And Technical Institute
Job Titles Held:
  • Front End Team Lead
  • Electronics Department Manager
  • Customer Service Manager
Degrees
  • Associate of Applied Science